Technical Account Manager

Toptal; Pedro Aguirre Cerda; A distancia; USD 35.000 - 70.000; Jornada completa

Descripción de la vacante

Toptal is seeking a Technical Account Manager to connect clients with top engineering talent, ensuring seamless collaboration and satisfaction throughout the engagement. This role requires a proactive approach to client management and expertise in software development processes to effectively translate client needs into actionable outcomes.

Formación

• 3+ years of experience in software development or recruitment for tech positions.
• Excellent written and verbal communication skills.
• Ability to manage remote client relationships.

Responsabilidades

• Match clients with engineering talent from the network.
• Write professional job descriptions to attract talent.
• Manage the end-to-end matching process.

Conocimientos

Communication

Client Relationship Management

Negotiation

Strategic Thinking

Attention to Detail

Educación

Bachelor's degree

Descripción del empleo

Toptal launches HireGlobal The most competitively priced global workforce payroll platform.

Now hiring

Technical Account Manager

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce .

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

You will be working directly with Toptal’s clients to understand their needs, custom-match them with Developers from our talent network, and provide support during the matching process.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Work with clients to understand their needs, custom-match them with Engineering experts from different specialties within our talent network (Software Development, DevOps, Data Science, Artificial Intelligence, among others), and provide support during the matching process, throughout the engagement, and beyond.
• Write professional, engaging, and accurate job descriptions to attract the best talent for the job.
• Find the right talent to meet client goals.
• Introduce the talent to the client in a way that showcases the talent’s experience, skills, and relevance to the client’s business needs.
• Manage the matching process end-to-end to ensure a positive experience for both the client and talent, including:
• Confirm that talent meets both skills and experience criteria along with the commitment and timezone constraints.
• Track, understand, and incorporate client and talent feedback to increase the likelihood of success.
• Work collaboratively with other teams to effectively take advantage of opportunities, remove friction in the process, and deal with engagement issues when they arise.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Learn about Toptal’s history, culture, and vision.
• Familiarize yourself with the team’s tools, processes, and reporting mechanisms.
• Shadow matching calls and learn about the matching process with your TopPal.

In the first month, expect to:

• Take on your first clients and manage their engagements with Toptal, while exercising discretion and independent judgment.
• Learn about supporting teams and how they contribute to the company’s success.
• Work closely with individual Developer talents from our network.
• Become proficient with Toptal’s platform.

In the first three months, expect to:

• Be a well-integrated member of the organization with positive relationships in Talent Matching, Customer Team, and other functions of Talent Operations.
• Build a mature client portfolio.
• Establish direct connections with top talent in our network.

In the first six months, expect to:

• Become eligible to take on Toptal’s major accounts, including top-tier brands and clients.
• Understand best practices and share effective strategies with the team.

In the first year, expect to:

• Act as a subject matter expert on Development Matching.
• Continue to promote an environment of teamwork and collaboration.
• Offer insights and ways to improve the success of a matching lifecycle based on feedback, experience, and data insights.
• Start taking on initiatives to improve operations and establish the needed infrastructure for scale.
• Participate in onboarding newcomers and helping them learn about best practices.

Qualifications and Job Requirements:

• Bachelor’s degree is required.
• 3+ years of demonstrated experience successfully working on software development projects (Developer, Project Manager, Architect, DevOps Engineer); OR 3+ years of experience successfully recruiting for Developers in tech companies or start-ups (Top Tier).
• 3+ years of demonstrated experience successfully leading and synthesizing remote client sales or consultative interviews, managing international clients, or running your own company is preferred.
• Experience in scoping and preparing project proposals, with the ability to understand an ambiguous business need and translate it into requirements and responsibilities.
• Effectively determines capabilities and deliverables required to solve technical problems.
• Excellent written and verbal communication, relationship development, and emotional intelligence skills to manage client relationships, excelling at active listening, negotiation and closing.
• Seamlessly communicates across all channels including phone, Zoom, email, and Slack.
• Builds trust and instant rapport with clients and talent alike.
• Strong attention to detail, excellent time management skills, commitment to continuous improvement, and adaptability.
• Adheres to tight deadlines and thrives under pressure.
• Strong strategic thinking skills.
• Entrepreneurial mindset, a self-starter who can execute with limited guidance.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For Toptal Use Only: #LI-SP1 #centralamerica #southamerica #LI-REMOTE

Who You Will WorkWith

Carly Coleman

VP of Talent Matching and Success

After joining Toptal as VP of Talent Success in May of 2020, Carly Coleman moved to VP of Talent Matching and Success, where she is responsible for quickly and effectively matching talent from our global network with our client business needs. In addition, she oversees the end-to-end experience for our Toptal talent. Before Toptal, she was a strategy consultant at Bain & Company, then joined an e-commerce startup to lead retention marketing, and later, the direct-to-consumer business. Carly earned a BS in Business Administration from the University of Southern California and an MBA from the Haas School of Business at UC Berkeley.

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.

What is the greatest impact that you have had in a prior role?

Describe the top 3 attributes you seek in a work environment in which you thrive.

What is the highest level of education you have completed? We verify education as a part of our hiring process.

High school diploma

Partially complete College/University; not currently enrolled

Partially complete College/University; currently enrolled and working toward degree

Graduate/Master's degree or above

Please walk us through a specific instance where you were heavily involved in the scoping and/or delivery of a technical product or project with a client? What was the situation to be addressed, your proposed solution, and your responsibilities? What challenges did you face and overcome during the project?

Can you describe a time when you had to manage a challenging client interaction? How did you handle the situation, what steps did you take to resolve the issue, and what was the outcome?

The core working hours for this role are from 9:00 AM to 5:00/6:00 PM EST, (+/- 2 hours). Are you available and willing to work within this schedule?

Yes

No

Have you informed your current manager about your interest to change teams?

Yes

No

Have you read through the Internal Transfers page on Confluence?

Yes

No

Have you been in your current role for at least one calendar year?

Yes

No

I would like to be contacted about future Toptal employment opportunities.

Interested in joining our global talent network?