Support Help Desk Analyst

629 BOMI DE CHILE S.P.A.; Santiago; Presencial; CLP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A Fortune Global 500 organization is seeking a Support Help Desk Analyst in Santiago, Chile. This role involves customer-focused support to resolve technology problems and managing software and hardware inventory. Key responsibilities include monitoring systems, executing verification steps, and providing troubleshooting support. Candidates should have a passion for technology and customer service. The position is full-time and permanent.

Formación

• Customer-focused support to resolve technology related problems.
• Accurate management of technology hardware and software inventory.
• Perform basic troubleshooting to resolve installation problems.

Responsabilidades

• Monitors and reports infrastructure systems and component malfunctions.
• Executes documented steps to verify system performance.
• Supports maintenance and installation operations.

Descripción del empleo

Support Help Desk Analyst page is loaded

Support Help Desk Analyst

Apply locations CL - SANTIAGO - BOMI (CLNOV) time type Full time posted on Posted 8 Days Ago time left to apply End Date: August 16, 2025 (1 day left to apply) job requisition id R25028852

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position provides customer-focused support to resolve technology related problems with Company and vendor software, edge scanning and data collection devices, desktops and laptops, etc. He/She will accurately manage technology hardware and software inventory and update all work tracking tools with detailed troubleshooting and resolution information. This position performs other tasks as requested.

• Monitors and reports infrastructure systems and component malfunctions to escalate and resolve problems.
• Monitors routine operations (e.g., back-ups, log rotations, etc.) utilizing pre-defined procedures and tools to ensure compliance and quality.
• Executes documented steps to build and verify the system performs as expected.
• Performs and validates basic installations and component replacements to address application and user service requirements.
• Documents and reports completed work to provide status and system updates.
• Performs basic troubleshooting to resolve installation problems.
• Performs service operation assignments to meet business and user needs.
• Supports maintenance, installation, and problem resolutions to meet system and operational guidelines.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.