Strategy & Operations Manager - Delivery Marketplace

Uber; Santiago; Presencial; CLP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A leading transportation network company is seeking a Strategy & Operations Manager in Santiago, Chile. This role involves designing scalable strategies, improving market performance, and collaborating with teams to enhance user experience. The ideal candidate has at least 3 years of relevant experience, is proficient in English and Spanish, and possesses strong analytical skills. This position offers a chance to impact operations in the CASA region significantly.

Formación

• 3+ years of experience in business consulting, investment banking, or high-growth startups.
• Proficiency in both English and Spanish.
• Ability to handle ambiguity and communicate with cross-functional teams.
• Experience working with multidisciplinary teams.
• Demonstrated ability to lead initiatives with measurable impact.

Responsabilidades

• Design scalable strategies to optimize processes.
• Analyze market-specific challenges and develop solutions.
• Partner with regional teams for data-driven initiatives.
• Manage the operational roadmap for sustainable growth.

Conocimientos

Analytical skills

Cross-functional collaboration

Problem-solving skills

Data-informed decision making

Proactivity

Herramientas

Excel

SQL

Python

Descripción del empleo

Overview

Strategy & Operations Manager - Delivery Marketplace
The role centers on leading scalable initiatives across all markets in the Central America, South America, and Caribbean (CASA) region for the delivery marketplace. You will drive operational excellence, align supply growth with demand, and implement best practices from both regional and global perspectives. You will shape strategy while improving quality metrics and ensuring strong market performance. This is an exciting opportunity for someone who brings strong problem-solving skills, a strategic mindset, and the drive to lead high-impact projects—while thriving in a highly collaborative environment. You will have a chance to make a meaningful impact across multiple lines of business (with a focus on OFD) and contribute to the ongoing success and innovation of our operations in the CASA region.

What You'll Do

• Scalable Projects & Incentive Optimization
  Design and implement scalable strategies to optimize incentive processes across all markets and lines of business.
• Operational Excellence & Best Practices
  Analyze market-specific challenges and develop innovative, tailored solutions. Identify and implement industry best practices to drive continuous improvement across all operational areas.
• Cross-functional Collaboration
  Partner closely with regional teams, as well as product and analytics stakeholders, to create data-driven and scalable solutions. Lead cross-functional initiatives focused on growth, efficiency, and service quality.
• Strategic Roadmap Management
  Own and manage the operational roadmap to support sustainable business growth and enhance user experience. Identify key opportunities, set goals, and prioritize initiatives that deliver measurable operational improvements.

What You'll Need

Basic Qualifications

• A minimum of 3 years of experience in business consulting, investment banking, or roles at high-growth startups.
• Professional proficiency in both English and Spanish.
• Strong analytical skills and experience working with data (e.g., reports, experiments, pricing models) to guide decision-making and scale processes.
• Ability to navigate ambiguity, make data-informed decisions, and communicate clearly with cross-functional teams.
• Proficiency in Excel, with experience in tools such as SQL or other databases being a plus.
• A proactive, solutions-oriented mindset and the ability to seamlessly move between strategic thinking and hands-on execution.
• Demonstrated experience working with multidisciplinary teams to lead initiatives that drive measurable impact.

Preferred Qualifications

• Experience with programming languages like Python, and familiarity with process automation.
• Proven ability to manage multiple projects in a fast-paced, ever-evolving environment.
• A strategic thinker who can identify and implement operational best practices at scale.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Internet Marketplace Platforms

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