Sr. Technical Support Engineer - (Remote - Chile)

Jobgether; Chile; A distancia; USD 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading tech company is seeking a Sr. Technical Support Engineer in Chile to provide expert-level assistance in resolving complex technical challenges related to enterprise software. This role involves troubleshooting, documentation, and collaboration across teams to enhance customer experience in a dynamic environment.

Servicios

Competitive salary and performance-based incentives

Flexible remote work arrangement

Career growth opportunities

Collaborative, inclusive team culture

Access to technical training and development programs

Wellness support and inclusive workplace accommodations

Formación

• 8+ years of experience in enterprise software support.
• Proficiency in Linux systems and shell scripting.
• Solid experience with relational databases and SQL.

Responsabilidades

• Deliver advanced technical support for customers and partners.
• Troubleshoot and debug complex application issues.
• Maintain and contribute to technical documentation.

Conocimientos

Troubleshooting

Linux systems

SQL

Shell scripting

Technical documentation

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Oracle

PostgreSQL

Apache

Nginx

REST APIs

Java

Python

Descripción del empleo

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Sr. Technical Support Engineer in Chile.

We are seeking a seasoned and solutions-focused Sr. Technical Support Engineer to join a dynamic technical support team. In this role, you’ll provide expert-level assistance to customers and partners, helping resolve complex technical challenges related to enterprise software integration and performance. You’ll act as a subject matter expert (SME) in your specialization area, collaborating across support, engineering, and product teams to drive fast resolution and improve customer experience. This position offers an exciting opportunity to work in a high-impact role supporting mission-critical systems.

Accountabilities:

• Deliver advanced technical support for customers, partners, and internal teams
• Troubleshoot and debug complex application issues across Linux, databases, and web technologies
• Serve as an escalation point and technical SME in one or more specialized support domains
• Maintain and contribute to technical documentation including knowledge base articles and troubleshooting guides
• Reproduce customer environments and issues in lab setups to ensure accurate solutions
• Lead technical enablement sessions internally and externally to share product knowledge

• Bachelor’s degree in Computer Science or related field
• 8+ years of experience in enterprise software support, with strong troubleshooting expertise
• Proficiency in Linux systems and shell scripting
• Solid experience with relational databases (e.g., Oracle, PostgreSQL) and SQL
• Knowledge of web servers (Apache, Nginx), REST APIs, Java and/or Python debugging
• Bonus experience includes familiarity with JDBC, Elasticsearch, NoSQL, Hadoop, Kubernetes, and Docker

• Competitive salary and performance-based incentives
• Flexible remote work arrangement
• Career growth opportunities in a high-growth tech environment
• Collaborative, inclusive team culture
• Access to technical training and development programs
• Wellness support and inclusive workplace accommodations
• Opportunity to work with cutting-edge technologies and industry leaders

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

#LI-CL1