Sr Client Partner MS036IO

Coderio; Santiago; A distancia; CLP 64.635.272 - 83.102.492; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

High-impact commercial role

Collaborative culture

Opportunity to work with international clients

Autonomy in strategy definition

Descripción de la vacante

A growing technology firm in Santiago seeks a Client Partner to lead relationship management and drive strategic growth. This role focuses on expanding the firm's presence within existing enterprise clients. Responsibilities include identifying new business opportunities, cultivating deep relationships, and managing commercial conflicts. Candidates should have 6+ years of experience in account management and be bilingual in English and Spanish. The position offers 100% remote work and a strong technical environment.

Formación

• 6+ years in Strategic B2B Account Management or Customer Success.
• 3+ years growing a book of business by 25%+ annually.
• 5+ years in negotiating commercial terms and managing conflicts.

Responsabilidades

• Map client organizations to identify new business unit needs.
• Cultivate deep, positive relationships with stakeholders.
• Lead Business Reviews connecting service value to client goals.

Conocimientos

Strategic B2B Account Management

Commercial Negotiation

Business Acumen

Fluent in English and Spanish

Herramientas

CRM systems

Descripción del empleo

Overview

Coderio designs and delivers scalable digital solutions for global companies. We combine strong technical expertise with a product mindset to lead complex software initiatives end-to-end. We work with international clients, value autonomy and clear communication, and build long-term partnerships through technical excellence.

The Client Partner is the primary commercial and relationship lead post-sales, focused on maximizing the value and footprint within our existing enterprise clients. This role spearheads the "Expand" phase of our growth strategy, demanding high business acumen, diplomatic negotiation skills for conflict resolution, and the strategic foresight to grow our presence by 25%+ annually.

Responsibilities

• Lead the "Expand" Strategy: Map client organizations, identify new business unit needs, and proactively generate cross-sell and up-sell opportunities to grow the book of business by 25%+ annually.
• Cultivate Trust & Relationships: Act as the trusted primary commercial point of contact, ensuring deep, positive relationships across both technical and business departments.
• Navigate Commercial Conflict: Expertly manage and negotiate commercial challenges, contractual issues, and scope disagreements while preserving long-term loyalty.
• Drive Strategic Reviews: Lead Business Reviews with client leadership, connecting Coderio’s service value to their overall organizational strategy and financial goals.
• Generate Referrals: Systematically cultivate strong relationships that lead to high-quality referrals to new clients and partners.
• Process Ownership: Define and refine the account engagement process as the relationship matures, ensuring scalability and consistency.

Requirements

• Senior Experience: 6+ years in Strategic B2B Account Management or Customer Success within the technology services sector.
• Proven Growth Track Record: 3+ years of demonstrable success growing a book of business by 25% or more annually (measured by ACV or total revenue).
• Commercial Negotiation: 5+ years of expert-level skill in negotiating commercial terms, contract renewals, and conflict resolution under pressure.
• Business Acumen: Expert ability to speak the language of business strategy, including organizational, market, and operational drivers.
• Bilingual Fluency (C1/C2): Mandatory fluent professional English and Spanish (or Portuguese) for engaging both LATAM and US-based stakeholders.

Nice to Have

• Technical Background: 2+ years of prior experience as a Software Engineer, Project Manager, or Architect.
• CRM Proficiency: 3+ years leveraging CRM systems for relationship health scoring and proactive expansion forecasting.
• Contract Management: 1+ year of experience managing the MSA and SOW lifecycle.

Benefits

• 100% remote work.
• High-impact commercial role with direct ownership of the firm's growth engine.
• Strong technical environment and collaborative culture.
• Opportunity to work with international Tier-1 clients and stakeholders.
• Autonomy and leadership in defining the "Land & Expand" strategy.

Why Join Coderio?

At Coderio, we value talent regardless of location. This is the single most critical role for our firm's long-term value, turning project success into enduring partnerships. We offer an inclusive and challenging environment where you have the freedom to scale your book of business quickly, limited only by your own ambition and skill. If you are a diplomatic commercial expert motivated by strategic growth, we are waiting for you. Apply now.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.