Shift Lead Residential | Adult Residential Services

Valley Behavioral Health; Valdivia; On-site; CLP 23,283,000 - 33,160,000; Full time

Benefits offered by this job

On-Demand Pay

Time Off 15 days annually

Holiday leave and wellness days

Health & Insurance Benefits

401(k) with company match

Professional development support

Job summary

Valley Behavioral Health seeks a Shift Lead for the CORE II Program in a role that guides and coaches staff, supports daily operations, and provides direct care as needed. You will help create a supportive environment where employees thrive and clients move toward their goals, with a Monday–Friday schedule and a starting pay described in the job listing.

This leadership position emphasizes teamwork, operational oversight, and adherence to agency policies while promoting high morale and quality

Qualifications

• High school diploma or equivalent.
• Six months of direct care experience.
• Case Manager certification as required by program (Post-hire as needed — required within 120 days of start date).
• CPR certification (Post-hire).
• Valley de-escalation certification (Post-hire).
• Driving positions require a minimum age of 21 and a current driver's license.

Responsibilities

• Supervises the work activities and expectations of a team during assigned shifts.
• Promotes a culture of strong performance and high morale.
• Ensures the completion of operational goals within required timelines.
• Ensures compliance with agency policy, procedure, and operational expectations.
• Performs client care responsibilities including targeted case management, medication distribution, client transportation, etc.
• Completes tasks and projects as assigned by Team Lead or Program Manager.
• Coordinates with program leadership to ensure shift coverage; provides on-call coverage as assigned.
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care.
• Collaborates with internal and external multidisciplinary teams regarding clinical aspects of treatment.
• Adheres to ethical and legal standards set by licensing boards and state regulations.
• Meets direct care expectations.
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements.

Job description

Description

Lead Through Service

Every shift with our CORE II Program is an opportunity to strengthen teamwork and support the progress of the clients we serve. As a Shift Lead, you’ll guide and coach staff, help daily operations run smoothly, and provide direct care when needed. Your leadership will foster a supportive environment where employees can thrive and clients can keep moving toward their goals.

Pay: Range starts at $20.65/hour (pay is calculated based on years of related working experience)

Shift Differential: Additional $2.25/hour for all hours worked

Schedule: Monday – Friday | 12:00pm (noon) – 8:00pm

Benefits Highlights

• Compensation Our compensation program includes tenure-based service increases and performance bonuses that recognize and reward high-performing team members.
• On-Demand Pay gives you access to a portion of your earned wages before your scheduled payday.
• Time Off We offer 15 days of accrued paid time off annually (increasing by one day with each year of service), 10 paid holidays, 2 wellness days, and paid parental leave.
• Health & Insurance Benefits Full-time and part-time team members working 30+ hours per week are eligible for medical, dental, vision, life, and disability insurance, as well as voluntary options including accident, hospital indemnity, critical illness, financial protection, and pet insurance. Valley also provides Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
• Health Savings & Reimbursement Out-of-pocket medical expenses may be eligible for reimbursement through our Garner HRA — up to $2,000 for individuals and $4,000 for families. Depending on your medical plan selection, you may also contribute pre-tax dollars to a Health Savings Account (HSA), with a company match of up to $900 for individuals and $1,800 for families.
• Retirement Our 401(k) plan accepts both pre-tax and Roth (post-tax) contributions and includes a company match of up to 6% of your annual salary.
• Professional Development We invest in our team members' growth through tuition reimbursement, new licensure reimbursement, paid training and conference attendance, continuing education reimbursement, and paid time for continuing education.

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong to a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Job Summary

The Shift Lead supports program leadership with the supervision of work activities during assigned shifts. The Shift Lead ensures that team members have the resources and support to perform their jobs successfully. The Shift Lead possesses sufficient knowledge and skill in their respective function and utilizes this knowledge and skill to train, coach, and supervise team members. The Shift Lead actively encourages a culture of collaboration and teamwork.

Essential Functions

• Supervises the work activities and expectations of a team during assigned shifts
• Promotes a culture of strong performance and high morale
• Ensures the completion of operational goals within required timelines
• Ensures compliance with agency policy, procedure, and operational expectations
• Performs client care responsibilities including targeted case management, medication distribution, client transportation, etc.
• Completes tasks and projects as assigned by Team Lead or Program Manager
• Coordinates with program leadership to ensure shift coverage; provides on-call coverage as assigned
• Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
• Collaborates with internal and external multidisciplinary teams regarding clinical aspects of treatment
• Adheres to ethical and legal standards set by licensing boards and state regulations
• Meets direct care expectations
• Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements

Requirements

Education

• High school diploma or equivalent

Experience

• Six months of direct care experience

Licenses/Certificates

• Case Manager certification as required by program (Post-hire as needed — required within 120 days of start date)
• CPR certification (Post-hire)
• Valley de-escalation certification (Post-hire)
• Driving positions require a minimum age of 21 and a current driver's license

Preferred Qualifications

• Previous healthcare supervisory experience