Service Delivery Specialist - Technology IT

Signant Health, Inc.; Santiago; On-site; CLP 14,000,000 - 24,000,000; Full time

Job summary

Signant Health, Inc. is seeking a Service Delivery Specialist to provide IT support for our global end-user community, including remote workers. You will handle incident management, training development, and deployment of new services within project teams.

Key responsibilities include security/compliance coordination, service ownership, and cross-functional collaboration across IT and business units. Travel may be required as part of the role.

Qualifications

• Associates degree in computer science or communications.

Responsibilities

• Provide IT end-user support for the global workforce, including remote workers.
• Assist in the development of service-based training for IT members and the wider user community.
• Assist in deployment of new services within assigned project teams.
• Work with the service security team to ensure end-user devices remain compliant.
• Serve as escalation point for issues pertaining to owned services, including road mapping and development.
• Travel as necessary.
• Other responsibilities will be assigned as required.

Skills

IT support experience

Team leadership

Training development

Communication

Education

Associates degree in computer science or communications

Tools

Azure AD

BitLocker

Defender ATP

Windows 10

Windows Server 2012/2016/2019

macOS

Office 365 (Email, SharePoint, Teams, OneDrive)

SharePoint

Teams

OneDrive

Job description

This could be the Opportunity of Your Life!

Signant Health is a global evidence generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Where do you fit in?

The Service Delivery Specialist responsibilities are directly related to Incident management & project participation – Providing IT support for the global end user community, including remote workers. This involves device support and deployment, lifecycle management, end user training, administration of collaboration services and other business applications.

As part of our team, your main responsibilities will be:

• Incident management & project participation – Providing IT support for the global end user community, including remote workers. This involves device support and deployment, lifecycle management, end user training, administration of collaboration services and other business applications.
• Training - Assist in the development of service-based training for both IT members and the wider user community
• Project Participation - Assist in deployment of new services working within assigned project teams.
• Security and Compliance – Work with the service security team via incident logging to ensure all end user devices are kept compliant.
• Service ownership – Including service design, testing and documentation, you will be required to serve as an escalation point for all issues pertaining to one or several owned services within the service catalog. This includes the road mapping and development of that service.
• Travel as necessary
• Other responsibilities will be assigned as required.

You’ll need to bring:

• Associates degree in computer science or communications.
• Minimum of three years’ experience in IT support, additional experience in leading a support team.
• Knowledge of Azure active directory, BitLocker and Defender ATP. Microsoft operating systems (Windows 10, Server 2012/2016/2019). Mac OSX
• Knowledge of Office 365 environment including Email, SharePoint, Teams and OneDrive.
• Familiarity with deployment of smartphones (Android/iOS).
• Strong training development skills, being able to communicate complex technical matters in an easy-to-understand way.
• Must be able to deal effectively with all levels of the organization.
• Must be a team-oriented person with good communications, interpersonal skills and willingness to learn and grow.

Location: Santiago, RM, Chile

Language: Resumes must be submitted in English. Advanced level of English required.

#LI-IM1