Senior Solutions Engineer

Hire Hangar; Chile; A distancia; CLP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Hire Hangar Global is seeking a Senior Solutions Engineer to own the technical customer journey across discovery, design, POV execution, and early production success. You will work in a remote capacity, interfacing with enterprise clients in AI readiness, governance, and data security.

The role requires strong collaboration with Sales, deep expertise in cloud and on-prem architectures, and the ability to translate complex concepts for diverse stakeholders.

Formación

• Experience in a customer-facing technical role in Tech/SaaS/AI environments.
• Strong experience with enterprise infrastructure across on-prem and cloud/hybrid (AWS, Azure, GCP).
• Solid networking and security fundamentals.
• Experience working with unstructured data environments.
• Ability to communicate complex technical concepts clearly to technical teams and executives.
• Working knowledge of AI concepts and AI workflows.
• Remote work experience and preferred experience with US/UK-based companies.

Responsabilidades

• Lead technical discovery with enterprise customers; translate business objectives into scalable solution architectures.
• Deliver live demos, technical deep dives, and executive-level presentations.
• Design and document deployment architectures across on-prem, cloud, and hybrid environments.
• Own end-to-end POV engagements, including installation, configuration, integration, validation, and outcome measurement.
• Troubleshoot deployment and performance issues; validate throughput, accuracy, and measurable business impact.
• Drive transition from POV to production through documentation, knowledge transfer, and expansion planning.
• Act as the technical voice of the customer, providing structured feedback to Product and Engineering teams.

Conocimientos

Customer-facing role

Solutions Engineer

SaaS/AI environments

Enterprise networking

Security fundamentals

Remote work experience

Executive communication

Herramientas

Slack

Zoom

Google Workspace

Asana

Descripción del empleo

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Senior Solutions Engineer

Location: Remote

Time Zone: US Time Zones (EST–PST)

Role Overview

We are seeking a customer-facing Senior Solutions Engineer to own the technical customer journey—from discovery and solution design through hands‑on proof-of-value (POV) execution and early production success. This role sits at the intersection of enterprise infrastructure (on‑prem, cloud, hybrid), unstructured data at scale, AI readiness, and governance/compliance. You will partner closely with Sales and work directly within customer environments to deliver measurable value quickly and drive production adoption.

Key Responsibilities

• Lead technical discovery with enterprise customers; translate business objectives (AI readiness, governance, compliance, cost/risk) into scalable solution architectures

• Deliver live demos, technical deep dives, and executive‑level presentations tailored to diverse stakeholders

• Design and document deployment architectures across on‑prem, cloud, and hybrid environments, outlining trade‑offs and phased rollout strategies

• Own end‑to‑end proof‑of‑value engagements, including installation, configuration, integration, validation, and outcome measurement

• Troubleshoot deployment and performance issues; validate throughput, accuracy, and measurable business impact

• Drive transition from POV to production through documentation, knowledge transfer, and expansion planning

• Act as the technical voice of the customer, providing structured feedback to Product and Engineering teams

Required Qualifications

• Experience in a customer‑facing technical role (Solutions Engineer, Solutions Architect, Sales Engineer, Systems Engineer) within Tech, SaaS, or AI environments
• Strong experience with enterprise infrastructure across on‑prem and cloud/hybrid environments (AWS, Azure, GCP)
• Solid foundation in networking and security fundamentals, including routing, firewalls, access controls, and IAM concepts
• Experience working with unstructured data environments (file systems, storage platforms, access models, governance considerations)
• Ability to communicate complex technical concepts clearly to both technical teams and executive‑level stakeholders
• Working knowledge of AI concepts and practical familiarity with AI workflows, data preparation, and governance consideration.
• Prior remote work experience and fluency with remote collaboration tools/platforms (Slack, Zoom, Google Workspace, Asana, or similar). Candidates must have ideally worked with US or UK‑based companies—applications without this experience will not be considered.

Preferred Qualifications

• Exposure to scripting or automation (Python, PowerShell) and/or Infrastructure as Code (Terraform or similar)
• Familiarity with data classification, metadata/content‑based analysis, and large‑scale scanning or analytics workflows

Tools & Technology

• Cloud: AWS, Azure, GCP
• Enterprise Infrastructure: On‑prem storage systems, file servers, hybrid architectures
• Security & IAM: Access controls, identity models, governance frameworks
• Automation: Python, PowerShell, Terraform
• Collaboration: Slack, Zoom, Google Workspace, Asana (or similar)