Senior Service Delivery Manager - Dynamics 365 (Malta)

Black Pen Recruitment; Santiago; On-site; CLP 63,404,000 - 95,105,000; Full time

Benefits offered by this job

VISA & Relocation Package

Training and development opportunities

Supportive onboarding team

Job summary

A leading recruitment agency is seeking a Service Delivery Manager for their client, a Microsoft Gold Partner in Santiago, Chile. In this role, you will manage customer service contracts, ensuring renewals and excellent service delivery. Candidates should possess over 7 years of experience in service delivery management within IT Support and effective communication skills. The position also offers relocation support to Malta, ensuring proper onboarding. The agency values individuality and career growth.

Qualifications

• Minimum of 7 years’ service delivery management experience in IT Support/Managed Services.
• Excellent command of English.
• Strong customer focus and ability to operate at senior management level.
• Demonstrable problem-solving skills.
• Organized and delivery focused.

Responsibilities

• Provide end-to-end ownership of customer service contracts.
• Build relationships with customers to ensure contract renewals.
• Manage financial elements of service contracts.
• Ensure excellent customer experience through ITIL processes.
• Coordinate between onshore, nearshore, and offshore teams.

Skills

Service delivery management

Communication skills

Customer focus

Problem-solving skills

Commercial acumen

Strong planning skills

Time-management skills

Team leadership

Independence

ITIL certification

Job description

A leading recruitment agency is seeking a Service Delivery Manager for their client, a Microsoft Gold Partner in Santiago, Chile. In this role, you will manage customer service contracts, ensuring renewals and excellent service delivery. Candidates should possess over 7 years of experience in service delivery management within IT Support and effective communication skills. The position also offers relocation support to Malta, ensuring proper onboarding. The agency values individuality and career growth.