Senior IC/T4D Associate, GS7, FT, Gao-Mali

UNICEF; Región Metropolitana de Santiago; Presencial; CLP 47.984.000 - 67.179.000; Jornada completa

Descripción de la vacante

A leading international children's organization is looking for an ICT Associate to manage ICT infrastructure and support user queries across various programs. The ideal candidate will have at least seven years of experience in IT, strong problem-solving skills, and fluency in French. The role is based in Chile and offers opportunities for professional growth within a diverse working environment.

Servicios

Attractive compensation package

Opportunities for professional development

Formación

• Minimum of seven years of practical work experience in ICT.
• Experience in user assistance on IT products and services.
• Practical experience in providing technical support.

Responsabilidades

• Implementing and maintaining the ICT infrastructure.
• Supporting and cooperating with client staff.
• Coordinating with external service providers.

Conocimientos

Advanced knowledge of ICT regulations

In-depth knowledge of computer information systems

Ability to develop and provide training

Problem-solving skills

Excellent communication and interpersonal skills

Educación

Completion of Secondary education

Formal training in Computer Science or related fields

Herramientas

Windows operating system

Linux

Descripción del empleo

Overview

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

For every child, hope.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy translates this commitment to children’s rights into action, focusing on the most disadvantaged and excluded children and families so that all children can survive, develop, and reach their full potential.

Main Responsibilities

• Implementing and maintaining the ICT infrastructure
• Support and cooperation of client staff
• Coordinate with external service providers
• Provide support to programmes in ICT-related issues
• Support project roll outs and implementation of new processes
• Ensure effective customer support
• Work closely with CO, RO and HQ colleagues
• Drafting technical documentation and manuals
• Assist in the management of specialized ICT4D projects

If you would like to know more about this position, please review the complete Job Description here: JD Senior ICT Associate G-7 Gao.docx

To qualify as an advocate for every child you will have…

Education: Completion of Secondary education is required, supplemented with formal training at university level in Computer Science, Information Systems, Telecommunications, Engineering.

Work Experience: A minimum of seven years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required. Practical experience in providing technical and business Customer Support and Services is required.

Skills:

• Advanced knowledge of the organization’s ICT regulations, rules and procedures as well as systems and applications.
• In-depth knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows, Linux, other apps), hardware and applications software and other office technology equipment.
• Ability to develop and provide training.
• Ability to correctly and promptly identify problems, develop solutions and resolve issues.
• Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity, reliability and honors matters of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds

Language Requirements: Fluency in French is required. Good working knowledge of English and knowledge of another official UN language or a local language is considered an asset.

Desirables: Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do. Get acquainted with UNICEF Values.

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships

(2) Demonstrates self-awareness and ethical awareness

(3) Drive to achieve results for impact

(4) Innovates and embraces change

(5) Manages ambiguity and complexity

(6) Thinks and acts strategically

(7) Works collaboratively with others

UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does and is mandated to support the realization of the rights of every child, including those most disadvantaged, and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, minority, or any other status.

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF provides reasonable accommodation throughout the recruitment process. If you require any accommodation, please submit your request through the accessibility email button on the UNICEF Careers webpage. Should you be shortlisted, please get in touch with the recruiter directly to share further details, enabling us to make the necessary arrangements in advance.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.

Remarks: As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF is committed to fostering an inclusive, representative, and welcoming workforce. For this position, eligible and suitable female candidates are encouraged to apply.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes. UNICEF will not ask for applicants’ bank account information.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.