Salesforce Service Cloud & Agentforce Developer – Chile

Snowrelic Inc; Chile; Remote; CLP 107,422,000 - 156,250,000; Full time

Job summary

Snowrelic Inc is seeking a Salesforce Service Cloud & Agentforce Developer to join a nearshore remote team. You will design, develop, and support Service Cloud solutions, focusing on Agentforce AI agents, topics, prompts, and groundings, while integrating with external systems.

You will build scalable Apex classes, triggers, and LWC, while implementing flows, data structures, and platform configurations. Collaboration with analysts, architects, and distributed teams is essential for success.

Qualifications

• 6-8 years of Salesforce development and implementation experience.
• Experience with Salesforce Service Cloud, Agentforce, Apex, Flows, integrations, and administration.

Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce/AI Agents with topics, instructions, actions, prompts, grounding, and integrations.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows (Screen, Record-Triggered, Scheduled, Autolaunched).
• Configure and maintain Salesforce platform capabilities (Objects, Fields, Page Layouts, Validation Rules, Approval Processes, Permissions, Custom Metadata/Settings).
• Perform Salesforce administration activities (User management, security/sharing, case management, queues, Omni-Channel, reporting/dashboards, Service Cloud).
• Implement and support Service Cloud Voice and contact center integrations with providers like Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilize SOQL to query, troubleshoot, validate, and analyze data.
• Collaborate with BAs, architects, QA, product owners, and distributed teams.

Skills

Salesforce Service Cloud

Agentforce

Apex development

Salesforce Flows

Integrations

LWC

SOQL/SQL

REST/SOAP integrations

Tools

MuleSoft

Spring Boot

Salesforce DevOps CI/CD

Salesforce Data Cloud / Customer 360

Job description

Salesforce Service Cloud & Agentforce Developer

Location: Nearshore (Latin America or other locations with significant overlap with U.S. time zones)

Required Experience

• 6-8 years of Salesforce development and implementation experience
• Strong hands-on expertise in:
  • Salesforce Service Cloud
  • Agentforce
  • Apex development
  • Salesforce Flows
  • Integrations
  • Salesforce Administration

Key Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows, including:
  • Screen Flows
  • Record-Triggered Flows
  • Scheduled Flows
  • Autolaunched Flows
• Configure and maintain Salesforce platform capabilities, including:
  • Objects and Fields
  • Record Types
  • Page Layouts
  • Validation Rules
  • Approval Processes
  • Permission Sets and Profiles
  • Custom Metadata
  • Custom Settings
• Perform Salesforce administration activities, including:
  • User management
  • Security and sharing configuration
  • Case management
  • Queues
  • Omni-Channel
  • Reporting and dashboards
  • Service Cloud configuration
• Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Experience integrating Agentforce with enterprise APIs and external systems.
• Knowledge of Salesforce Data Cloud / Customer 360.
• Experience with Service Cloud Voice and Omni-Channel.
• Familiarity with Salesforce DevOps practices and CI/CD pipelines.
• Experience with integration platforms such as MuleSoft and/or Spring Boot.
• Salesforce Platform Developer I Certification preferred.