Research Analyst – Data Operations

Evalueserve, Inc.; Viña del Mar; Hybrid; CLP 12,000,000 - 21,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Evalueserve in Viña del Mar, Chile, seeks a Junior Data Reporting Analyst to prepare, maintain and distribute reports, analyze usage patterns, and build dashboards. You will support ad-hoc requests, perform data reconciliations, and push for automation to improve reporting accuracy across multiple data sources.

You will collaborate with stakeholders in a hybrid work environment, contribute to business insights, and grow in a data-driven, global services company that serves Fortune 500 clients

Qualifications

• 0-2 years of relevant experience.
• Advanced written, verbal and non-verbal communication skills in English.
• Strong attention to detail and ability to multitask.

Responsibilities

• Prepare, maintain, and distribute recurring and usage reports.
• Analyze consumption data to identify trends and insights.
• Perform data reconciliations across systems for reporting accuracy.
• Investigate data discrepancies and resolve issues.
• Develop and maintain reporting dashboards and visualizations.
• Partner with stakeholders to deliver tailored reporting solutions.
• Support ad-hoc reporting requests and business analysis.
• Identify automation opportunities to improve processes.
• Maintain reporting documentation and best practices.

Skills

Advanced Excel

Data analysis

Reporting basics

English communication

Tools

Pivot Tables

Power Query

Excel VBA

Job description

Key Responsibilities

• Prepare, maintain, and distribute recurring and usage reports.
• Analyze consumption data to identify trends, client engagement patterns, and business insights.
• Perfom data reconciliations across multiple systems to ensure reporting accuracy and completeness.
• Investigate data discrepancies and proactively resolve reporting issues.
• Develop, enhance, and maintain reporting dashboards and visualization tools.
• Partner with stakeholders to understand reporting requirements and deliver tailored solutions.
• Support ad-hoc reporting requests and business analysis initiatives.
• Drive process improvement efforts by identifying and implementing automation opportunities.
• Maintain reporting documentation, controls and best practices.

Required Qualifications

• 0-2 years of relevant experience.
• Advanced written, verbal and non-verbal communication skills in English.
• Excellent communication, interpersonal and soft skills.
• Solution driven; “Can do” attitude, ability to take initiative, challenges and to be a team player. A self-starter who thrives in an autonomous environment but deeply values collaboration and shared goals and is not afraid of seeking input from subject matter experts to ensure alignment.
• Strong attention to detail, organization and structure with a demonstrated ability to multitask effectively and produce high consistency in quality of output.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• A growth mindset that brings new challenges and a passion for continuous learning that allows you to continuously step outside your comfort zone.
• Advanced Microsoft Excel skills (Pivot Table, Power Query, advanced formulas, VBA is a plus).
• Strong analytical and problem-solving skills.
• Strong data reconciliation and validation capabilities.
• Experience with reporting, data analysis, business intelligence, or operational support roles.
• Experience working with large datasets and multiple data sources.
• Experience identifying and implementing reporting automation opportunities.

Why Join Evalueserve?

Evalueserve is a global leader in managed services that empower smarter decision-making and streamline critical workflows for more than 30% of the Fortune 500 companies across 45 countries. With over 4,500 professionals worldwide, our solutions are grounded in deep domain expertise and enhanced by cutting-edge AI and automation to boost productivity and scale client impact. Over the last 25 years, we have helped clients transform how they work and today we are pushing the frontier further with generative and agentic AI.

We foster a merit-based and innovation-driven culture that encourages creativity, continuous learning, and professional growth. Our hybrid working model provides international exposure and flexibility. Evalueserve has been recognized as a Great Place to Work® across four continents and ranks among the top 5% of global companies for diversity—alongside numerous awards across its solution lines.

This job offer complies with Chilean Law No. 21.015, which promotes the inclusion of people with disabilities in the workforce. In accordance with this law, we are committed to fostering an inclusive work environment. If you require any reasonable accommodation to participate in the application process or to perform the essential functions of the role, please let us know. We are committed to providing the necessary support to ensure a fair and accessible process.

Disclaimer:

• The above job description serves as an informative reference for the tasks you may be required to perform. However, it does not constitute an integral component of your employment agreement and is subject to periodic modifications to align with evolving circumstances.
• We appreciate the accuracy and authenticity of the information you provide, as it plays a key role in your candidacy. As part of the Background Verification Process, we may verify your employment, education, and other details. Please ensure all information is factual and submitted on time. For any assistance, your recruiter is available to support you.
• During the screening process, we do not request any IDs, banking details, or any payments. Personal details and documents are only collected after employment has been confirmed and for onboarding purposes. All legitimate opportunities appear at https://www.evalueserve.com/jobs/. Contact us at [e-mail] for any questions or to report suspicious activity.