Remote Fraud Call Center Representative - Puerto Rico

Conduent Business Solutions of Puerto Rico, Inc.; Punta Arenas; A distancia; CLP 5.000.000 - 20.000.000; Jornada completa

Descripción de la vacante

A major outsourcing company is seeking a Remote Fraud Call Center Representative. The role involves answering client inquiries related to fraud, requiring excellent communication skills. Candidates must be 18 or older with a High School Diploma and at least six months of related experience. Competitive pay at $12.10/hour with additional incentives available.

Servicios

Competitive Pay

Full Benefits including health insurance

Paid Training

Potential monthly bonuses

Formación

• Must be at least 18 years old.
• Must have 6 months of Customer Service, Call Center, or Dispatch experience.
• Proficient in English.

Responsabilidades

• Answer calls, chats, or emails in an inbound contact center.
• Resolve multi-product fraud-related client requests.
• Communicate resolutions clearly and efficiently.

Conocimientos

Strong written and verbal communication skills

Ability to navigate multiple systems

Customer service skills

Educación

High School Diploma or equivalent

Descripción del empleo

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Fraud Call Center Representative - Puerto Rico. Must reside in Puerto Rico to be considered. Must be proficient in English. $12.10 HR. Opportunity to earn an additional $350 per month. Great Benefits and Paid Training!

What You'll Do

As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.

What we offer:

• Work From Home Full-Time Employment
• Reliable schedule and stability
• Competitive Pay
• Earn $12.10 / hr with shift differentials
• 1.50 extra per hour if working Monday-Friday between 6:00 PM to 6:00 AM
• 1.00 extra per hour if working on Saturdays and Sundays
• Paid Training
• Potential to earn up to an additional $350 per month after training by meeting performance metrics
• Full Benefits: Comprehensive benefit options and a great work environment that values your success

What We're Looking For / Requirements

A clear communicator who can explain complex topics in simple terms. A passionate, reliable professional with integrity and a drive to deliver exceptional service. Someone committed to excellent attendance and able to follow a structured, full-time schedule. A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease. Strong written and verbal communication skills with attention to accuracy. Comfortable navigating multiple systems and screens in a fast-paced environment. Ready to take high-volume calls while maintaining focus and professionalism.

Required Qualifications:

• Must be at least 18 years old with a High School Diploma or equivalent
• Must have 6 months of Customer Service, Call Center or Dispatch experience
• Proficient in English
• Complete a background check, credit check, and fingerprinting
• Must have a verified, secure, reliable, high-speed internet connection to support business needs
• Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection
• The company will provide all necessary computer equipment
• Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download
• Reside in Puerto Rico with legal authorization to work permanently in the United States

Preferred Qualifications:

• 6 months of experience in the banking or financial industry

Compensation & Benefits

Pay transparency: The estimated hourly rate for this role is $12.10 per hour. Pay and benefits may vary by location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Conduent provides a variety of benefits including health insurance, voluntary dental and vision programs, life and disability insurance, retirement savings, paid holidays, and PTO or vacation and/or sick time.

Other

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex / gender, marital status, sexual orientation, disability, medical condition, military/veteran status, citizenship status, genetic information, or any other protected status. For US applicants: People with disabilities who need a reasonable accommodation may request such accommodation by submitting their request through a form that can be downloaded, emailing the form as an attachment, or accessing Conduent's ADAAA Accommodation Policy.