Remote Cruise Planner — Turn Cruise Dreams into Bookings

Elite Escapes; Viña del Mar; On-site; CLP 33,493,000 - 62,201,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Growth opportunities

Leadership pathways

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to turn clients' travel dreams into confirmed sailings and unforgettable experiences.

You will connect with clients via email, chat, and phone, recommending the right line, ship, itinerary, and add-ons to suit their preferences and budgets. Expect proactive quotes, smooth payments, and post-booking support to build lasting relationships.

Qualifications

• Excellent written and verbal communication skills.
• Travel-industry, sales, hospitality, customer-service, or booking experience is preferred—but not required.
• Zero experience is welcome.

Responsibilities

• Connect with clients to understand destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend the right cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, supporting clients from first quote through embarkation and return home.
• Share cruise insights—best sailings for families, romantic itineraries, hidden-gem ports, and promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and loyalty.

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to turn clients' travel dreams into confirmed sailings and unforgettable experiences.

You will connect with clients via email, chat, and phone, recommending the right line, ship, itinerary, and add-ons to suit their preferences and budgets. Expect proactive quotes, smooth payments, and post-booking support to build lasting relationships.