Patient Experience Team Lead

NHS Ayrshire & Arran; Región Metropolitana de Santiago; Presencial; CLP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A healthcare organization is seeking a Team Lead for Patient Experience. The role involves leading complaints handling and patient feedback while working closely with clinical teams to enhance service improvement. Strong leadership and communication skills are essential, with experience in complaints handling required. This position offers a unique opportunity to influence patient care positively.

Formación

• Experience in complaints handling and patient feedback.
• Strong communication and leadership skills.
• Ability to work independently and manage competing priorities.

Responsabilidades

• Lead on complaints handling and patient feedback.
• Support service improvement initiatives.
• Collaborate with clinical teams and stakeholders.

Conocimientos

Experience in complaints handling

Strong leadership skills

Strong communication skills

Ability to work independently

Ability to manage competing priorities

Descripción del empleo

Overview

Fixed Term or Secondment until 31st March 2025. Are you passionate about improving patient experience and driving service excellence? NHS Fife is offering an exciting secondment opportunity for a motivated individual to join the Patient Experience Team as Team Lead.

Reporting to the Head of Patient Experience, you will support the delivery of person-centred care by leading on complaints handling and patient feedback. This role offers the chance to influence service improvement across NHS Fife through collaboration with clinical teams, senior managers, and stakeholders.

Responsibilities

• Lead on complaints handling, patient feedback, and improvement initiatives.
• Support the delivery of person-centred care and contribute to service improvement across NHS Fife.
• Collaborate with clinical teams, senior managers, and stakeholders to drive improvements.

Qualifications / Skills

• Experience in complaints handling, patient feedback, and improvement methodology.
• Strong leadership and communication skills.
• Ability to work independently, manage competing priorities, and deliver under pressure.

Informal Enquiries

Informal Enquiries: Mrs Laura Hoggan, Interim Patient Experience Team Leader, on 01592 648153 Ext 21514.

UK Work Eligibility and Sponsorship

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

To work in the United Kingdom, an individual must demonstrate that they have the relevant permission to work in the country. This permission is granted by the UK Visas and Immigration Service. As part of pre-employment checks for a preferred candidate, NHS Scotland Boards will check entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. For more information, please refer to GOV.UK.

For specific types of post, if you do not have the necessary eligibility to work in the UK, sponsorship via a UK Skilled Worker/Health & Care Worker Visa may be possible in some cases, subject to the employer being a licensed Sponsor and meeting salary criteria. Further information on these criteria is available.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible for sponsorship before submitting your application.

Equal Opportunities

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. NHS Scotland welcomes applications from all sections of society and aims for a workforce that is representative and where each employee feels respected and able to give their best.