Operations Manager

APM Terminals; Punta Arenas; Presencial; CLP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A global logistics leader is seeking candidates to build and maintain strong customer service teams in Punta Arenas. Responsibilities include ensuring efficient cargo movement, fostering relationships with local carriers, and addressing equipment concerns. This role offers a dynamic work environment focused on collaboration and service excellence.

Responsabilidades

• Maintains positive relationships and builds strong teams through coaching and feedback.
• Ensures staff focus on customer service and legally compliant cargo movement.
• Builds strong relationships with local carriers for cost-effective solutions.
• Works with team to address equipment concerns and customer satisfaction.
• Monitors and reports cost savings and service failures.

Descripción del empleo

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

We’re taking a big step on this journey: building one global organization. Carrying out a vital mission: support our employees, so they can best support our customers.

Key responsibilities:

1. Maintains a positive relationship while working closely with the staff to build a strong team through coaching, goal setting, and constructive feedback.
2. Researches and recommends best practices that can be followed.
3. Ensures staff is focused on customer service and moving all loads legally within guidelines.
4. Builds strong working relationships with local carriers to ensure that Maersk is a cost leader.
5. Works directly with LOC team to address equipment concerns, especially where customer needs are not being met.
6. Works closely with operations, customers, trucking companies, and customer service to ensure container movements meet customer satisfaction.
7. Builds a strong relationship with local terminal management to ensure efficient cargo movement.
8. Monitors, records, and reports cost savings, unbudgeted expenses, service failures, and empty equipment inventory, along with suitable recommendations.

We offer:

At Maersk, we go the extra mile to serve our customers effectively. We strive to build and strengthen relationships, understanding their business drivers to improve cooperation, processes, and outcomes. We provide end-to-end transportation services worldwide, combining our global network with local expertise to ensure reliable deliveries whether by sea or land. If you have what it takes to succeed, come work with us! Find out more:

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with disabilities. We value diversity and prohibit discrimination based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by law.

About Us

A.P. Moller - Maersk is a leader in container logistics, working to connect and simplify supply chains. Operating in 130 countries with approximately 100,000 employees, we offer end-to-end products and digital services, seamless customer engagement, and a superior delivery network. We enable our customers to trade and grow globally. For more information, click here.