Online Reputation Management Specialist

HeadX; Chile; A distancia; CLP 38.722.000 - 58.084.000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Chile is seeking an Online Reputation Management Specialist to improve and maintain its brand perception across social media platforms. The role involves proactive monitoring, enhancing social media presence, and resolving issues related to online sentiment. Candidates should have at least 2 years of relevant experience and excellent communication skills. This position offers a remote and independent work environment.

Formación

• 2+ years in online reputation management or digital marketing role.
• Proven track record of improving positive online sentiment.
• Proficiency with online review management systems.

Responsabilidades

• Set up monitoring systems for company mentions on social media.
• Improve and maintain ratings on core platforms.
• Enhance overall social media presence and brand visibility.
• Solve complex problems related to online sentiment.
• Document reputation activities and maintain trend records.
• Provide actionable feedback to improve processes.

Conocimientos

Exceptional Verbal and Written Communication in English

Emotional Intelligence and Empathy

Critical Thinking and Problem-Solving Mindset

Proficiency with Social Listening Tools and Analytics Platforms

Herramientas

Social Listening Tools

Analytics Platforms

Descripción del empleo

The Opportunity:

We are seeking a highly skilled and proactive Online Reputation Management Specialist to join our world-class team. This is a critical role responsible for improving and maintaining our social media reputation rating at a high standard, ensuring our brand is consistently presented positively across all online platforms. We are looking for a self-managed, individual contributor who is passionate about brand perception and digital presence.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our online reputation to the next level.

So, What Should You Expect if You Join Us?

• One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
• Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
• Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
• We're here to perform and have a great time while doing it.
• We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.

Job Responsibilities:

• Proactive Monitoring & Control: Set up proactive controls and monitoring systems for company mentions across social media.
• Reputation Improvement: Improve and maintain high ratings on core platforms (TrustPilot, Knoji, Google Maps, Instagram, Facebook, etc.).
• Social Media Enhancement: Work towards enhancing our overall social media presence, constantly seeking ways for our brand to shine (e.g., Reddit, localized blogs, thematic pages, etc.).
• Problem-Solving: Think critically and proactively to solve complex problems related to online sentiment, taking ownership of issues from start to finish. Never settle for a superficial fix.
• Documentation & Reporting: document all online reputation activities and outcomes to maintain clear records and identify trends.
• Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

????Core Skills and Competencies:

• Exceptional Verbal and Written Communication in English
• Emotional Intelligence and Empathy
• Critical Thinking and Problem-Solving Mindset
• Proficiency with Social Listening Tools and Analytics Platforms

Your Experience:

• 2+ years in a similar online reputation management, social media management, or digital marketing role with a focus on brand perception.
• Proven track record of improving and maintaining positive online sentiment for a brand.
• Proficiency with social listening tools, analytics platforms, and online review management systems is a must.
• Preference for candidates with experience in the US e-commerce market.
• Outstanding command of the English language, both written and spoken.

Hiring Process:

* Round 1: Review and evaluate your application.

* Round 2: Invite to 45-minute "Discovery Call." This call will focus on your experience, problem-solving approach, and cultural fit.

* Round 3: Practical Assessment. You'll be presented with a mock scenario to demonstrate your online reputation management and strategic thinking skills in real-time. This will also assess your technical proficiency.

* Round 4: Meet the Team. A final call with a team to ensure alignment with our team culture and work ethic.