On-Site Field Tech: 24x5 Desktop & VIP User Support
HCL Technologies Limited
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
HCL Technologies Limited in Chile seeks an experienced Desktop Support technician to partner with customer IT design teams and Level 1 Service Desk to support core desktop technologies.
The role delivers 24x5 on-site support across Nemak locations, including Break & Fix, IMAC/D activities, preventive maintenance, and VIP user assistance. Responsibilities include Windows desktop support, MDM, video conferencing, troubleshooting, and documenting issues in the ITSM system.
Qualifications
- Active Directory Administration and Infrastructure Design.
- Windows 10 OS troubleshooting; registry usage.
- MS Office Suite (2010/2016) troubleshooting.
- Hardware troubleshooting; differentiate hardware vs software issues.
- Mac troubleshooting.
- Networking knowledge.
Responsibilities
- Provide primary desktop support for Windows OS and MDM.
- Troubleshoot, data gather, and GAP analysis for end-user issues globally.
- Ensure consistent processes and technologies across the enterprise.
- Follow directions from team leads and managers.
- Document recurring issues in the Knowledge Base.
- Record case status and tasks in the ITSM system.
- Follow the critical incident process.
Skills
Tools
Job description
HCL Technologies Limited in Chile seeks an experienced Desktop Support technician to partner with customer IT design teams and Level 1 Service Desk to support core desktop technologies.
The role delivers 24x5 on-site support across Nemak locations, including Break & Fix, IMAC/D activities, preventive maintenance, and VIP user assistance. Responsibilities include Windows desktop support, MDM, video conferencing, troubleshooting, and documenting issues in the ITSM system.
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