MPL Ops Agent (Project Cargo)

Maersk; Santiago; Presencial; CLP 19.230.000 - 28.847.000; Jornada completa

Descripción de la vacante

A global logistics leader in Santiago is seeking an Operations Agent to oversee the operational execution across Ocean and Logistics. The successful candidate will have 3+ years of experience in customer service within logistics and must be proficient in English and Spanish. This role offers a competitive compensation package and opportunities for professional development in a diverse, inclusive environment.

Servicios

Excellent compensation and benefits package

Diversity-focused talent development initiatives

Formación

• 3+ years of experience in customer service for logistics companies.
• Professional proficiency in English and Spanish.
• Experience handling special cargo (project cargo).

Responsabilidades

• Create and execute customer shipments according to requirements.
• Align with customer expectations and provide solutions.
• Track shipments and notify customers of relevant deviations.

Conocimientos

Customer Service experience

Stakeholder management

Communication skills

Solution-oriented mindset

Team player

Educación

University studies in International Trade or Logistics

Descripción del empleo

The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files
The MPL (Maersk Project Logistics) Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation, coordination and closure of shipment files

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have an excellent compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities:

• Creation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reporting
• Understanding of external factors impacting Customer’s supply Chain &understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able torespond with suggested solutions
• Be the primary point of contact for own customers and ensure smoothexecution of the end-to-end shipment lifecycle, including the inland delivery, by working closely withthe customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevantdeviations from the transport plan, including potential solutions oralternatives.
• Onboard customers and build strong and collaborative relationships, with w illingness to go the extra mile towards the customers & with focus onproviding solutions.
• Liaising and preparing transport plan with suppliers

We are looking for:

• 3+ years of experience in Customer Service working for Logistics companies, and 2 years of experience handling special cargo (project cargo).
• Professional working proficiency in English and Spanish.
• University studies completed in International Trade, Logistics, or a related field.
• Excellent stakeholder management and communication skills.
• Very organized, proactive, and Dynamic.
• Prioritization capabilities.
• Understanding of the local regulations.
• Strong execution mindset.
• Solution-oriented and analytical mindset.
• Team player.
• Customer oriented.
• Cost-conscious, optimization, and continuous improvement versed.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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