Mgr., Repair Service

Olympus; Santiago; Hybrid; CLP 88,757,000 - 128,205,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Medical, dental, and life coverage

15 paid holidays

Job summary

Olympus is seeking an experienced Repair Operations leader in Santiago, Chile. The role oversees repair leaders, capacity planning, budgets, and service quality to ensure high standards for patient care.

You will coordinate with HR, procurement, and customers, driving engagement and performance across distributors and repair teams. Ideal candidates hold a Bachelor's in Engineering (MBA preferred) with at least 10 years in the medical device field, strong English and native Spanish, and

Qualifications

• Requires a Bachelor's degree in Engineering; MBA in industrial/production management is a plus.
• Minimum of 10 years related work experience.
• English – good writing and speaking; Spanish – native level writing and speaking.

Responsibilities

• Lead repair leaders to follow Olympus Global Guidelines and performance requirements.
• Guide the repair team to improve engagement, performance, and reduce turnover.
• Develop capacity plans and coordinate with HR and General Manager to align demand and capacity.
• Prepare budgets for repair sites to meet service contracts and SLAs.
• Support Customer Service in repair quotes with root cause details and transparency.
• Manage Skill Map and training planning to ensure required skills per activity.
• Oversee Service Bulletins, technical updates, and FCAs with the repair team.
• Support procurement in validating new vendors and monitor jigs/tools sent for repair/calibration.
• Assist Operations in parts planning and procedures to meet global/regional targets.
• Manage repair distributors with guides and reviews to meet Global Olympus guidelines.

Skills

English language proficiency

Spanish language proficiency

Education

Bachelor's degree in Engineering

MBA in industrial / production management

Tools

Office 365

Job description

Job Description

Pursue state-of-the-art repair quality and performance, always looking for optimization of the workforce, cost reductions, quality focus, and processes that support transparency to internal and external customers, guarantee high standards repairs for the patients.

Job Duties

Repair Operations

• Manage repair leaders to follow the Olympus Global Guidelines and Performance required for each equipment, align with Service Business Strategy.
• Lead the repair team to create the right engagement pursuing better performance and lower turnover.
• Prepare a capacity plan and follow up with the HR and General Manager to avoid disruptions or unalignment between repair demand and capacity.
• Prepare Budget for Repair site including all needs to keep the service level agreement signed in the service contracts.
• Support Customer Service in the repair quotes giving details and transparency about repair root cause and other information need it.
• Manage the Skill Map and Support repair supervisor with repair training planning to guarantee the right skill for each activity.
• Manage the Service Bulletins, technical updates, FCAs with the repair team.

Vendors and Suppliers

• Support procurement on the validations of new vendors.
• Support repair supervisor on monitoring Jigs and Tools sent out for repair/calibration.

Inventory Management

• Support Operations on parts planning and to create procedures to keep the parts availability fulfillment with the global and regional targets.
• Support repair supervisor to keep the right stock and availability for consumable items and chemicals.

Distributors Repair Operations (If applicable)

• Manage the repair distributors, giving guides and performing reviews to keep the levels required by Global Olympus Guidelines.
• Lead and deploy projects to improve their quality, performance and growth business.
• Support to deploy new service distributors in the region.
• Manage the repair issues been the interface with Olympus global and San Jose.
• Manage the Skill Map and support technical service specialists and trainers with repair training planning for distributors to guarantee the right skill for each activity.

Job Qualifications

Required:

• Bachelor's degree in Engineering. Producting Engineering is a plus.
• Minimum of 10 years related work experience.
• English – good level writing and speaking
• Spanish – native level writing and speaking
• Office 365 tools – good level as user

Preferred:

• MBA in industrial / production management.
• 5 years of experience in medical device field.

Why join Olympus?

We offer our employees a holistic experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable offerings you can count on:

• Competitive salary, annual bonus
• Comprehensive medical, dental, and life coverage
• 15 paid holidays

Connected culture you can embrace:

• A workplace culture that supports an employee-centered mindset
• Paid volunteering and charitable donation/matching programs
• Dedicated training resources and learning & development programs
• Paid educational assistance

Ready to be part of our team?

Learn more about our benefits and incentives: . At Olympus, we are committed to our goal of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we collaborate with healthcare professionals to deliver the best solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by advancing care in specific disease states. For over 100 years, Olympus has strived to contribute to society by manufacturing products designed to deliver optimal results to customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 people worldwide across nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs over 5,200 people across North and South America. For more information, visit . We are deeply committed to fostering a respectful, fair, and welcoming workplace for all people, perspectives, and lifestyles. We believe in promoting an inclusive, discrimination-free work environment where everyone feels they belong, in full compliance with legal standards. Empathy and unity are fundamental to our company culture, empowering employees to contribute fully and thrive. We warmly encourage all who wish to bring their talents to Olympus to apply.

Olympus' policy is to extend equal employment and advancement opportunities to all applicants and employees regardless of race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state, or local law.

Applicants with disabilities: Olympus is committed to ensuring our hiring process is accessible to all. If you need accommodation to complete the application or hiring process, please contact Olympus via email at Posting Notes: || Chile (CL) || Región Metropolitana de Santiago (CL-RM) || CONCHALI || Manufacturing & Repair