Lead, Product Operations Manager

Uber Technologies Inc.; Santiago; On-site; CLP 118,227,000 - 177,340,000; Full time

Job summary

Uber Technologies Inc. is seeking a Lead Product Operations Manager to build and scale programs for women earners and seniors, sitting at the heart of vertical product strategy, segmentation, and go-to-market execution.

You will ensure experiences are effective, operationally feasible, and globally scalable. You will partner with Product, Engineering, Data Science, Operations, Legal, Policy, and Support to drive end-to-end rollouts, define segment strategy, and track core metrics for continuous

Qualifications

• Strong SQL proficiency or equivalent analytics experience evaluating success metrics and user outcomes.
• Experience owning cross-functional initiatives within a defined product vertical or customer segment.
• Proven track record supporting large-scale, global or multi-region product rollouts.

Responsibilities

• Own end-to-end programs for women earners and senior-focused mobility from opportunity identification through rollout, iteration, and global scale.
• Shape vertical strategy by partnering with Product to define segment strategy, use cases, target metrics, and user feedback loops.
• Build go-to-market models and scalable playbooks enabling safe launches and global expansion.
• Advise on global feasibility by evaluating products against regional regulatory constraints and local market nuances.
• Drive cross-functional alignment across Product, Engineering, Data Science, Legal, Policy, Support, and Operations.
• Manage complex rollouts with project-management of end-to-end launch plans and market readiness across regions.
• Analyze performance and iterate by tracking core metrics to identify adoption barriers and insights for the roadmap.
• Advocate for the user by balancing empathy-driven design with operational rigor and scalability.

Skills

SQL proficiency

Cross-functional leadership

Analytics

Global rollout experience

Job description

About the Role

Uber’s mission is to be the place where people come to Go Anywhere — and in 2026, some of our most important growth opportunities are: (1) enabling older adults to move safely, confidently, and independently and (2) increasing the share of women drivers on our platform to power industry-leading products like Women Preferences.

As a Lead Product Operations Manager, you will help build and scale products that serve rapidly growing, underpenetrated market segments with clear unmet needs. This role sits at the center of vertical product strategy, segmentation, and go-to-market execution, ensuring that experiences designed for women drivers and seniors are effective, operationally feasible, and globally scalable.

Working at Uber in Product Operations means making big decisions without perfect information and owning the outcomes. You will turn complexity into clarity at speed, navigate competing priorities, and lead through influence across Product, Engineering, Data Science, Operations, Legal, Policy, and Support. If you think critically, move with urgency, and want to shape the future by solving what’s hard, this is where you’ll grow.

What You’ll Do

• Own end-to-end programs: Lead Product Operations initiatives for women earners and senior-focused mobility from opportunity identification through rollout, iteration, and global scale.

• Shape vertical strategy: Partner with Product to define and operationalize segment strategy, use cases, target metrics, and user feedback loops for older adults and women drivers.

• Build GTM models: Define go-to-market plans, operating structures, and scalable playbooks that enable products to launch safely and expand globally.

• Advise on global feasibility: Evaluate products and features against regional operational realities, regulatory constraints, and local market nuances.

• Drive cross-functional alignment: Lead alignment across Product, Engineering, Data Science, Legal, Policy, Support, and Operations to ensure high bars for trust, safety, accessibility, and reliability.

• Manage complex rollouts: Project-manage end-to-end launch plans, ensuring market readiness across global operations and regional partner teams.

• Analyze performance & iterate: Track core product and business metrics to identify adoption barriers, performance gaps, and actionable roadmap insights.

• Advocate for the user: Act as the voice of operations and end-users, balancing empathy-driven design with operational rigor and scalability.

Basic Qualifications

• 7+ years of experience in product operations, operations, strategy & operations, management consulting, or an analytical role.

• Demonstrated experience owning complex, cross-functional initiatives within a defined product vertical or customer segment.

• Strong analytical skills, including SQL proficiency or equivalent analytical experience evaluating success metrics and user outcomes.

• Proven track record supporting large-scale, global or multi-region product rollouts.

• Experience defining and running operational models, frameworks, and scalable processes.

Preferred Qualifications

• Experience working on verticalized, segmented, or demographic-specific products.

• Familiarity with products serving earners, older adults, caregivers, or assisted services.

• Strong business acumen with the ability to articulate how product decisions impact adoption, retention, and long-term growth.

• Comfort balancing empathy-driven design with operational rigor and global scalability.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.