L1/L2 Support Engineer – SharePoint Specialist

Infosys Limited; Chile; Presencial; CLP 19.193.000 - 28.791.000; Jornada completa

Descripción de la vacante

A leading global digital services provider is seeking an experienced L1/L2 Support Engineer with expertise in SharePoint to join their IT support team in Chile. The ideal candidate will resolve technical issues, manage SharePoint environments, and ensure the smooth operation of business-critical applications. This role requires 2-4 years of experience in technical support and the ability to work in a fast-paced environment.

Formación

• 2–4 years of experience in technical support roles (L1/L2).
• Strong understanding of SharePoint environments.
• Familiarity with incident management tools.

Responsabilidades

• Provide L1 and L2 support for end-users.
• Troubleshoot and resolve SharePoint issues.
• Handle incident tickets using JIRA or ServiceNow.
• Document solutions and create knowledge base articles.
• Collaborate with cross-functional teams.

Conocimientos

Experience with ticketing systems (e.g., JIRA, ServiceNow)

Technical support experience (L1/L2)

Understanding of SharePoint Online/On-Premise

Familiarity with Microsoft 365 tools

Good communication skills

Ability to work in a customer-focused environment

Descripción del empleo

Overview

Job Title: L1/L2 Support Engineer – Service Now SharePoint Specialist

Experience: 2 to 4 Years
Location: [Your Location]
Employment Type: Full-Time

Job Summary

We are seeking a proactive and technically skilled L1/L2 Service Now Support Engineer with hands-on experience in SharePoint to join our IT support team. The ideal candidate will be responsible for resolving technical issues, managing SharePoint environments, and ensuring smooth operations of business-critical applications.

Key Responsibilities

• Provide L1 and L2 support for end-users across various business applications, with a focus on SharePoint.
• Troubleshoot and resolve SharePoint-related issues including access, permissions, workflows, and document libraries.
• Handle incident and service request tickets using tools like JIRA, ServiceNow, or similar.
• Document solutions and create knowledge base articles for recurring issues.
• Collaborate with cross-functional teams to ensure timely resolution of issues.

Required Skills

• Experience with ticketing systems (e.g., JIRA, ServiceNow).
• 2–4 years of experience in technical support roles (L1/L2).
• Strong understanding of SharePoint Online/On-Premise environments.
• Familiarity with Microsoft 365 ecosystem and tools.
• Good communication and documentation skills.
• Ability to work in a fast-paced, customer-focused environment.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.