IS&T Helpdesk Analyst

Bechtel Corporation; Santiago; Hybrid; CLP 12,000,000 - 18,000,000; Part time

Job summary

Bechtel Corporation in Santiago, Chile, seeks a Help Desk Operator to deliver 24x7 first-line IT support for Bechtel users. This part-time telework role may require at least three days of in-person attendance weekly at the assigned office or project, with schedules determined in consultation with leadership.

Responsibilities include following SOPs, remote troubleshooting across IT services, and contributing to the rollout of new technologies and security remediations.

Qualifications

• University hire with 1–2 years or 5–6 years experience.
• Bilingual English and Spanish required.
• Experience with Office 365 suite and IT support processes.

Responsibilities

• Provide 24x7 first line IT support for Bechtel users.
• Follow standard operating procedures for IT requests and incidents.
• Troubleshoot end-user issues remotely for IT infra, apps, network and collaboration services.
• Contribute to procedures, work instructions and new scopes.
• Assist in rollout of new technologies and security remediations.

Skills

Bilingual EN/ES

Office 365

Hardware & OS

VPN basics

Networking basics

Active Directory

Customer service

Communication skills

Work authorization

Education

University hire: 1–2y or 5–6y exp

Tools

Active Directory

Job description

Requisition ID: 300316

• Relocation Authorized: None
• Telework Type: Part-Time Telework
• Work Location: Santiago

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .

Project Overview:

Mining and Metals:

Increasing production of critical minerals provides key components of clean energy technologies, from wind turbines to batteries. This shift to clean energy—and the need for commodities—is critical to underpinning the energy transition. At Bechtel, our teams extract these vital resources to support net zero in a way which is more sustainable than ever before.

Job Summary:

Help Desk Operations

In this role, you will provide 24x7 first line support for IT services to Bechtel users (internal and external). You will respond to IT requests and incidents received via phone, chat, email or self-service, troubleshoot issues remotely, document troubleshooting and escalating when needed. You will also provide feedback, assist in the development of new procedures, and participate in the rollout of new technologies and services. Your work will contribute to enhanced performance of IT infrastructure, applications, network, and collaboration services globally.

"This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership".

Major Responsibilities:

• Provides 24 x 7 first line support for IT services to Bechtel users (including a rotating weekend schedule)
• Follows standard operating procedures for IT requests and incident services to the end-user.
• Troubleshoots end user performance issues remotely for IT infrastructure, applications, network, and collaboration services globally.
• Provides feedback and assists in development of procedures, work instructions and new scopes.
• Participates in the rollout of new technologies, services, and security remediations.

Education and Experience Requirements:

Requires a University Hire with 1-2 years of experience or 5-6 years of relevant work experience.

Required Knowledge and Skills:

• Bi-Lingual (English & Spanish)
• Experience with Office 365 suite of applications
• Knowledge & Experience with standard hardware, software & operating systems
• Basic knowledge of remote troubleshooting, ex. VPN
• Knowledge of networking technologies and principles
• Experience and basic understanding of Active Directory
• Excellent customer service skills
• Must have exceptional oral and written communication skills
• Right to live and work in country of assignment without sponsorship

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Equal Opportunity Statement:

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Accommodation Request:

Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to [e-mail] .