Ingeniero de Implementación de Soluciones AV

Applicable Limited; Santiago; A distancia; USD 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Customer Experience Technical Services Systems Integration Specialist proficient in implementing audio-visual systems. The role demands strong technical expertise, excellent problem-solving skills, and the ability to manage client relationships effectively. Ideal candidates will possess relevant certifications and hands-on experience in AV technologies.

Formación

• Experience with AV control systems and networking.
• Willingness to travel for installations.
• Hands-on experience in AV equipment setup.

Responsabilidades

• Implement audio-visual systems based on client needs.
• Provide technical support and training for AV operations.
• Collaborate with engineers to integrate AV systems into networks.

Conocimientos

Strong troubleshooting

Diagnostic skills

Customer service

Project management

Communication

Educación

Bachelor's degree in IT or related field

Cisco CCNA/CCNP Certification

CTS or CTS-D Certification

Herramientas

AutoCAD

Crestron

Extron

AMX

Descripción del empleo

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Customer Experience Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

What you'll be doing

Key Responsibilities:

• Implementing audio-visual systems tailored to client needs
• Performing installation and setup of AV equipment such as projectors, sound systems, and video conferencing tools
• Conducting troubleshooting of AV systems
• Configuring and calibrating AV equipment to ensure optimal performance
• Providing technical support and training for users on AV system operation
• Collaborating with network engineers to integrate AV systems into network infrastructure
• Managing and documenting inventory of equipment and accessories
• Staying up-to-date with the latest AV technologies and industry trends
• Understanding detailed system installation diagrams and technical drawings/documentation
• Ensuring compliance with industry standards and regulations
• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.

Knowledge and Attributes:

• Seasoned solution and service knowledge.
• Possess sound knowledge of CX & AV infrastructure and systems.
• Strong understanding of acoustics and sound system design
• Project management skills and experience leading AV projects
• Strong troubleshooting and diagnostic skills
• Excellent communication and customer service abilities
• Ability to work under pressure and manage multiple tasks simultaneously
• Willingness to stay current with evolving AV technologies
• Proven experience as an Networking and AV Engineer or similar related role.
• In-depth knowledge of AV systems and components
• Hands-on experience with installation and configuration of AV equipment
• Strong problem-solving skills and the ability to troubleshoot complex technical issues
• Comfortable working with cabling, wiring, and electrical systems
• Ability to lift and carry heavy AV equipment as required
• Good communication skills with the ability to explain technical concepts to non-technical users

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Certifications such as Cisco CCNA/CCNP Collaboration
• Certifications such as CTS (Certified Technology Specialist) or CTS-D (Certified Technology Specialist - Design), Audiovisual Network Professional Certification
• Experience with AV control systems like Crestron, Extron, or AMX
• Proficiency in AutoCAD or other design software for system layout
• Expertise in networking and IP-based AV solutions

Required Experience:

• Seasoned work experience in a technical implementation engineering.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management experience.
• Flexibility to travel to different sites for installations and support
• Familiarity with health and safety regulations related to AV installations
• Ability to work independently as well as part of a team

Workplace type:

Remote Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today