Incident Response Engineer | REF#299191

BairesDev; United States; A distancia; CLP 82.267.000 - 109.689.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work

Competitive compensation in USD or USD

Home office hardware provided

Flexible schedule

Paid parental leave and national/local

Descripción de la vacante

BairesDev is hiring an Incident Response Engineer to own the full incident lifecycle, ensuring high availability and minimal downtime. You will lead response during production outages and drive issues to resolution with clear communication and expert troubleshooting.

Join a 100% remote, globally distributed team offering flexible hours, competitive compensation, and resources to work effectively from home. This role emphasizes SRE collaboration, runbook automation, and strong English skills.

Formación

• 4+ years of experience in Infrastructure, Site Reliability Engineering, or Incident Management.
• Experience owning the incident lifecycle from detection to post-mortem.
• Experience using PagerDuty for incident orchestration and communication.
• Hands-on experience building runbooks and defining SLOs/SLIs.
• Deep understanding of Linux systems and modern observability practices.
• Advanced English proficiency.

Responsabilidades

• Manage the end-to-end incident lifecycle from detection to resolution.
• Coordinate technical response efforts during outages and outages communications.
• Maintain and improve runbooks and automated response scripts.
• Support blameless post-mortems to identify root causes.
• Collaborate with SRE and engineering teams to improve observability and resilience.
• Provide timely updates to stakeholders during active incidents.

Herramientas

PagerDuty

Descripción del empleo

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Incident Response Engineer at BairesDev

As an Incident Response Engineer, you will own the entire incident lifecycle to ensure high system availability and minimal downtime. You will serve as the primary point of contact during production outages, coordinating technical response efforts and driving issues to resolution through clear communication and expert troubleshooting.

What You’ll Do

• Manage the end-to-end incident lifecycle, including detection, triage, mitigation, and resolution of production issues.
• Utilize PagerDuty and monitoring tools to maintain high-velocity response times and meet established SLOs/SLIs.
• Facilitate blameless post-mortems to identify root causes and prevent recurrence of critical system failures.
• Develop and maintain comprehensive runbooks and automated response scripts to reduce mean time to recovery (MTTR).
• Partner with SRE and engineering teams to improve system observability and design more resilient architectures.
• Oversee incident communication channels, providing timely updates to technical stakeholders and leadership during active events.

What We Are Looking For

• 4+ years of experience in Infrastructure, Site Reliability Engineering, or Incident Management.
• Proven expertise in owning the incident lifecycle, including detection, response, and post-mortem analysis.
• Advanced proficiency in using PagerDuty for incident orchestration and communication.
• Hands-on experience building runbooks and defining SLOs/SLIs to improve system reliability.
• Deep understanding of Linux systems and modern observability practices.
• Advanced proficiency in English.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!