General Manager

SERVPRO of Porter County/La Porte County; Región de Valparaíso; Presencial; CLP 40.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

A restoration services company is seeking a General Manager to oversee operations, develop budgets, and ensure quality service delivery. The ideal candidate will have over 5 years of management experience in the industry, strong leadership skills, and relevant IICRC certifications. This role requires effective communication, a strategic mindset, and the ability to manage diverse teams to exceed operational goals.

Servicios

Competitive pay rate

Opportunities for learning and growth

Formación

• 5+ years management experience in the Fire and Water Restoration industry.
• Knowledgeable at estimating, job costing, and quality control.
• Ability to travel locally and out of state when necessary.

Responsabilidades

• Create and complete annual business plan and goals.
• Develop annual company budget with projected revenue and expenses.
• Supervise and monitor staff to stay updated on jobs and customer issues.

Conocimientos

Effective written and oral communication

Leadership skills

Ability to meet expectations

Team management

Customer service skills

Educación

IICRC certifications—WRT and ASD

Master designation (a plus)

Herramientas

Microsoft Outlook

Microsoft Excel

Microsoft Word

Xactimate estimating software

Descripción del empleo

Do you love helping people through difficult situations? Then don’t miss your chance to join our Franchise as a new General Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Ensure annual divisional initiatives that align with company initiatives are completed. Ensure a quality team of properly trained employees produce jobs completed according to SERVPRO Franchise procedures and processes. Supervise, monitor, and communicate with management staff to stay updated on jobs, documentation, budgeting, and any customer issues.

Responsibilities:

• Create and complete annual business plan and goals
• Develop annual company budget, including projected revenue, projected expenses, and desired profit margin
• Apply Stages Model Organization Chart to plan and help determine staffing needs
• Oversee and assist with training and development of staff, as necessary
• Monitor and manage Marketing, Production, and Office Divisions to meet (or exceed) revenue, expense, and profit goals and objectives
• Ensure clear two-way communication with owner, managers, team members, property owners, and clients

Qualifications:

• IICRC certifications—WRT and ASD, Master designation a plus
• Effective written and oral communication
• 5+ years management experience in the Fire and Water Restoration industry
• Excellent leadership and communication skills
• Knowledgeable at estimating, job costing, and quality control
• Working knowledge of Microsoft Outlook, Excel, Word, and Xactimate estimating software
• Experience working with property owners and clients
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

SERVPRO is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment.