GenAI Support Engineer — Remote, Flexible Hours

BairesDev; Santiago; Remote; CLP 48,733,000 - 77,973,000; Full time

Benefits offered by this job

100% remote work

Competitive USD salary

Home office setup provided

Flexible hours

Paid parental leave & holidays

Job summary

BairesDev is seeking a Technical Support Engineer to diagnose and resolve issues in GenAI-powered chatbot and search tools. You’ll join a remote-first team delivering enterprise-grade support across global clients.

You’ll own Zendesk configuration, manage Jira workflows, and collaborate with TPMs, BAs, Scrum Masters, and engineers to troubleshoot escalations and improve live chat operations. Fluency in English is required.

Qualifications

• 4+ years of experience in technical support engineering.
• Experience with GenAI or AI-powered tools such as chatbots or search.
• Experience with Zendesk administration and configuration.
• Experience with Jira workflow and ticket management.
• Background in live chat platform operations, such as Pinch or Intercom-type tooling.
• Advanced proficiency in English.

Responsibilities

• Diagnose and resolve technical issues related to GenAI chatbot and search functionality.
• Configure and administer Zendesk to support scalable ticket handling.
• Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.
• Support live chat platform operations and troubleshoot platform-level issues.
• Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.

Skills

Advanced English

Tools

Zendesk

Jira

Intercom-like tooling

Job description

BairesDev is seeking a Technical Support Engineer to diagnose and resolve issues in GenAI-powered chatbot and search tools. You’ll join a remote-first team delivering enterprise-grade support across global clients.

You’ll own Zendesk configuration, manage Jira workflows, and collaborate with TPMs, BAs, Scrum Masters, and engineers to troubleshoot escalations and improve live chat operations. Fluency in English is required.