Front Office Agent (m/f/d)

280; Punta Arenas; Presencial; CLP 5.000.000 - 20.000.000; Jornada completa

Descripción de la vacante

A luxury hotel group is seeking a Front Office Agent to join their team. This full-time position involves working shifts to ensure exceptional guest service, supporting new employees, and managing front office tasks. Candidates must possess a hotel specialist qualification, exhibit customer-centric skills, and communicate effectively in Italian, English, and German. Competitive compensation and a range of benefits are included, such as discounts on services and career advancement opportunities.

Servicios

High level compensation

Full time and permanent labor contract

Staff house in Saló

Food & Beverage discounts

Career opportunities

Formación

• Must have a legal right to work in Italy.
• Italian and English confidence are mandatory; German skills (minimum B1) required.
• Ability to work both early and late shifts, including night shifts in exceptional cases.

Responsabilidades

• Ensure the best possible guest service within your department.
• Support new trainees and interns during their induction.
• Handle guest complaints and claims confidentially.
• Inspire guests with enthusiasm for the hotel's products.

Conocimientos

Customer centricity

Problem solving

Communication skills

Initiative

Sales talent

Educación

Completed training as a hotel specialist

Descripción del empleo

Overview

At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor. Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home. Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Front Office Agent (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting.

Responsibilities

• You work in the early and late shift at reception (in exceptional cases also in the night shift).
• You ensure the best possible guest service within your department, taking into account special guests.
• You will familiarise new trainees and interns and be their first point of contact during the induction period.
• You actively support all processes at reception and take on general front office tasks
• You accept complaints and claims and are responsible for handling them confidentially.
• You are jointly responsible for compliance with credit guidelines.
• You inspire our guests with enthusiasm for the hotel's products and actively offer them.
• You convey the A-ROSA holiday feeling to guests at all times

Requirements

• Completed training as a hotel specialist and / or relevant professional experience
• A positive charisma and enthusiasm that you can convey to your guests and colleagues
• A high level of initiative and sales talent
• Italian and English confidence are mandatory. German language skills are also required (minimum B1)
• Customer centricity, high attention to details, problem solving, punctuality, proactivity, flexibility and team working skills are a must
• Legal right to work in Italy

Benefits

• Full time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation
• Staff house in the middle of the centre of Saló
• Canteen and breaks
• High level learning activities
• Food&Beverage discounts
• Family&Friends discounts in the Resort
• Discount on SPA services
• Strategic position (just 1 km of distance from the Resort to Salò beaches, ferries pier, historic centre and promenade)
• Career opportunities in a successful and international group.