Field Service Specialist

Lenovo; Santiago; Presencial; CLP 29.097.000 - 48.497.000; Jornada completa

Descripción de la vacante

A global technology company is looking for a Service Manager in Santiago, Chile. This role involves overseeing end-to-end services, ensuring customer satisfaction, and interacting with various internal and external stakeholders. Candidates should have a Bachelor's degree in Engineering and strong knowledge of service operations, along with fluency in English. Good communication and interpersonal skills are essential as the role requires collaboration with international teams.

Formación

• Knowledge of service operations is essential.
• Good writing skills and fluent spoken English are required.
• Ability to work well with international teams.

Responsabilidades

• Manage and develop authorized service centers.
• Interact with vendors and internal Lenovo teams.
• Track service delivery and customer satisfaction metrics.

Conocimientos

Services operations knowledge

Fluent spoken English

Educación

Bachelor’s Degree in Electronics, Industrial or System Engineering

Descripción del empleo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Responsible for the End-to-End Services in the countries under scope of CHILE having as key pillars cost control/reduction and Customer Satisfaction, interacting with other cross areas inside Services team such as Contact center, Logistics, Parts, Global Accounts and Technical support team.

This role will be also responsible to control vendors such as the authorized service centers in order to help and support them to reach their KPI’s targets according to our contracts.

This function has direct contact with Key commercial customers, Retails as well as end customers. It should provide accurate case tracking as well as visibility of backlog status, suggest and track action plans that are key for proper service delivery as well as customer satisfaction.

• Follow up to metrics accomplishment and E2E performance (i.e Repeat Repairs, Number of parts used by Serial Number, En Cycle time and customer satisfaction).
• Manage and develop authorized service center.
• Operative functions, labor payment, training, administrative process, part return tracking.
• Follow up special cases.
• Call meetings and customer visits.
• BMS with internal & external customers, monitoring performance reports and communications and improvement initiatives
• Other ad-hoc tasks required by manager and Senior leadership team
• Relationship with vendors and internal Lenovo ́s team.

Requirements

• Bachelor’s Degree in Electronics, Industrial or System Engineering.
• Strong knowledge of services operations.
• Good written and Fluent spoken English.
• Must be able to work well with people in other countries.

Additional Locations: Chile - Region Metropolitana de Santiago - Santiago de Chile

If you require an accommodation to complete this application, please [e-mail]