Destination Experience Executive

Intrepid; Santiago; Hybrid; CLP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Flexible work arrangements

Free Intrepid trip

4 weeks annual? leave

Parental leave 10 weeks

E-learning & mentor programs

Volunteer leave 20 hours

Employee Assistance Program

Job summary

Intrepid Travel Chile is seeking a Destination Experience Executive to own end-to-end design, costing, sale and delivery of travel experiences across SGA and tailor-made trips. You’ll collaborate with Product teams and external partners to convert requests into commercially sound itineraries, ensuring every detail is delivered as promised.

Role involves building itineraries, pricing updates, quoting, trip documentation and outstanding customer service, across Chile, Argentina, Brazil, Uruguay

Qualifications

• Experience in sales and/or product within a tour operator, DMC or travel agency.

Responsibilities

• Build and cost itineraries.
• Prepare annual pricing updates for series departures.
• Quote and convert new business.
• Prepare trip documentation and provide excellent customer service.

Job description

Application Close Date: 27th of Novemeber

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

Love bringing travel experiences to life? Join Intrepid DMC Chile and turn travel ideas into unforgettable, well-designed and responsible adventures.

As our Destination Experience Executive, you’ll own the end-to-end design, costing, sale and delivery of travel experiences across all business lines. This includes Intrepid’s Short Group Adventures (SGA) and other series of departures, series of group s for external clients, and FIT and tailor-made trips.

You’ll be a key point of contact for Intrepid’s Product teams and external partners, turning requests into well-designed, commercially sound and responsible itineraries. From responding to enquiries and preparing quotes to ensuring every detail is delivered as promised, you’ll play an important role in creating great experiences for our clients and travellers.

Your day-to-day responsibilities will include building and costing itineraries, preparing annual pricing updates for series departures, quoting and converting new business, preparing trip documentation and providing excellent customer service, all in line with Intrepid Travel’s standards and values.

You’ll work closely with our Contracting, Reservations, Operations and Finance teams, as well as regional and global Product teams, to ensure trips run safely and smoothly, and that client invoicing and payments are managed on time. Building strong relationships and working collaboratively across teams will be key to your success.

This is a full-time, permanent position based on a hybrid working arrangement from our Santiago, Chile office, with the opportunity to work from home two days per week.

A passion for travel is a must-have! With it you’ll bring:

Strong knowledge of destinations and the tourism industry in Chile, Argentina, Brazil, Uruguay and Paraguay.

Experience in sales and/or product within a tour operator, DMC or travel agency, including quoting, costing and designing itineraries for both series departures (SGA/series groups) and tailor-made travel (FIT/private groups).

Strong attention to detail and confidence working with numbers, including costings, margins, exchange rates and pricing.

Good working knowledge of Microsoft Excel (intermediate to advanced, particularly for costing models), Word and Outlook.

Proficiency in written and spoken English and Spanish.

Strong communication and customer service skills.

Ability to manage multiple priorities and meet deadlines, particularly during high season.

Proactive approach to problem-solving, with a focus on finding practical solutions.

Please note

We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.

Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.

We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our workperksinclude:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professionaldevelopmentand mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to usthey'remore than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in therecruitment process, please contact us at [e-mail] your name, location, and what yourequire, we will then be in touch to support your application.

Application Close Date: 27th of Novemeber