Customer Service Representative - AI trainer

RYZ Labs; Santiago; A distancia; USD 12.000 - 20.000; Jornada completa

Descripción de la vacante

Join a dynamic startup as a Customer Service Representative, where you will play a critical role in enhancing customer satisfaction and training AI systems for better interactions. With a focus on autonomy and collaborative learning, this remote position offers an engaging environment to develop your skills while driving impactful solutions across various industries.

Formación

• Exceptional written and verbal communication skills.
• Proven experience in a customer service role.
• Strong problem-solving skills and ability to maintain composure under pressure.
• Demonstrated ability to de-escalate situations.
• Comfortable working independently in a remote environment.

Responsabilidades

• Respond to customer inquiries and complaints via multiple channels.
• Provide feedback to enhance AI's response capabilities.
• Maintain detailed records of customer interactions.
• Champion a customer-first mindset in every interaction.

Conocimientos

Communication

Problem-Solving

Detail Oriented

Tech-Savvy

Empathy

Descripción del empleo

Join our customer's team as a Customer Service Representative and be instrumental in shaping how AI systems engage with real customers. You will use your expertise to not only directly assist customers but also to train AI in managing service inquiries, modeling a professional tone, and resolving issues efficiently. Your contributions will be key in ensuring outstanding customer satisfaction across various industries.

Key Responsibilities:

1. Respond thoughtfully to customer inquiries and complaints across multiple channels, including chat, email, and phone.
2. Demonstrate and model effective de-escalation techniques and conflict resolution strategies for both customers and AI learning modules.
3. Collaborate with cross-functional teams to capture, analyze, and improve customer service interactions.
4. Provide actionable feedback to enhance AI’s ability to handle complex service scenarios and deliver human-like responses.
5. Maintain accurate, detailed records of all customer interactions and resolutions.
6. Support the continuous training and refinement of AI tools by providing real-world examples of superior customer service.
7. Champion a customer-first mindset, ensuring every interaction prioritizes satisfaction and positive outcomes.

Qualifications:

• Exceptional written and verbal communication skills, with an empathetic and personable approach.
• Proven experience in a customer service or support role, preferably in a fast-paced environment.
• Strong problem-solving skills and the ability to stay composed under pressure.
• Demonstrated ability to de-escalate challenging situations and turn dissatisfied customers into loyal advocates.
• Comfort working independently in a remote environment while contributing to a larger team effort.
• Tech-savvy, with the ability to quickly learn and navigate new AI-driven systems and platforms.
• Meticulous attention to detail and commitment to maintaining high standards of professionalism.

Preferred Qualifications:

• Experience training, mentoring, or guiding others in customer service best practices.
• Background in supporting or training AI or machine learning applications.
• Multilingual abilities or experience serving diverse customer bases.

About RYZ Labs:

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders have worked at some of the world's largest tech companies and iconic consumer brands. They have extensive experience in Latam and a passion for early company creation, aiming to attract top talent to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed across the US and Latam, utilizing cutting-edge cloud technologies to create scalable and resilient applications. We aim to develop diverse product solutions for various industries and plan to build numerous startups in the coming years.

At RYZ, you will work with autonomy and efficiency, owning every step of your development. We offer opportunities for learning, growth, and challenging projects, allowing you to deepen your expertise while collaborating with a team of professionals.

Our values and what to expect:

• Customer First Mentality - every decision should prioritize the customer.
• Bias for Action - urgency is critical; timelines are accelerated.
• Ownership - step up to help, even outside your core responsibilities.
• Humility and Respect - be willing to learn, be vulnerable, and treat everyone with respect.
• Frugality - being cost-conscious helps us do more with less.
• Deliver Impact - work efficiently to get things done.
• Raise our Standards - continuously improve processes, team, and expectations; the status quo is not acceptable.