Customer operation Support

LCL Lexmark Int'l de Chile Ltda; Santiago; Presencial; CLP 28.598.000 - 42.898.000; Jornada completa

Descripción de la vacante

A global technology leader in Santiago is seeking a Customer Operation Support specialist. This role involves managing operations for a managed services contract, ensuring that service level agreements are met and maintaining strong client relationships. If you are an innovator with operational management experience, this is your chance to make an impact.

Responsabilidades

• Manage the delivery of contracted services to ensure SLAs and KPIs are met.
• Oversee the Customer P&L and contract amendments.
• Build and maintain strong client relationships.

Descripción del empleo

Customer Operation Support page is loaded

Customer Operation Support

Apply locations: Santiago, Chile | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition ID: R3669

Responsibilities:

Responsible for all aspects of the operations of a managed services contract. Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded. Manages the Customer P&L, contract amendments, identifies and delivers continuous improvement ideas, and executes Customer Governance. Ensures that operational teams and subcontractors clearly understand client requirements. Builds and maintains strong client relationships at all levels and provides day-to-day client support, including install base accuracy, hardware orders, device change management, issue resolution, client training needs, consumables forecasts, client inventories, toner reconciliation, consumables escalations, vendor management, and normal business activities to ensure customer satisfaction.

How to Apply:

If you are an innovator, this is your chance to make your mark with a global technology leader. Apply now!

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About Us

Lexmark is now part of Xerox, combining trusted expertise into a bold shared vision. Joining us means entering a technology ecosystem where your ideas, skills, and ambitions can shape the future. Whether starting out or leading, this is a place to grow, contribute, and make an impact across industries, countries, and careers.

From engineering and product development to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This meaningful work is on a global stage, supported by a company built for the future and a comprehensive benefits package to support your growth, well-being, and life beyond work.

Additional Notes:

• Lexmark is a federal contractor and requires all U.S. employees to be fully vaccinated against COVID-19, per Executive Order 14042. Some roles may require additional screenings.
• We are an Equal Employment Opportunity and Affirmative Action employer, committed to non-discrimination based on race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity, or expression.