Customer Engineer, Practice, Application Modernization, Google Cloud (Spanish, English)

Google Inc.; Santiago; Híbrido; CLP 83.256.000 - 138.760.000; Jornada completa

Descripción de la vacante

Google Cloud is seeking a Practice Customer Engineer (AppMod/Apigee) to solve complex customer issues for LATAM accounts, deploying cloud-native architectures and AI/ML workloads. You will lead technical conversations and prototype customer-tailored solutions to win the technical buy-in.

You will collaborate with Account teams, Platform CEs, and Product Management to resolve blockers and drive enhancements, while mentoring junior engineers and staying current with industry trends.

Formación

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud-native architecture in a customer-facing, consulting, or technical support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages (e.g., Python, Java, Go), debugging, or systems design.
• Ability to communicate in Spanish and English fluently to support client relationship management in this region.

Responsabilidades

• Drive the technical win for complex Application Modernization, Apigee integrations, and AI workloads.
• Lead development and prototyping to build functional, customer-tailored solutions that secure technical buy-in from customer domain experts.
• Partner with Account teams, Platform CEs, and Outcome CEs to lead highly technical conversations regarding how to integrate advanced modern architectures into legacy ecosystems.
• Advocate for and build with Google Cloud’s Artificial Intelligence (AI) and Machine Learning portfolios, ensuring local teams have the technical depth to deliver AI solutions with less dependency on external specialist groups.
• Serve as a liaison between complex customer deployments and Google Cloud's Practice Go-to-Market (GTM), Product Management, and Engineering organizations to resolve product blockers and shape future features.

Conocimientos

Cloud-native architecture

Programming languages

Communication in Spanish and English

Deployment planning

Orchestration

Change management

Educación

Bachelor's degree or equivalent practical experience

Descripción del empleo

Customer Engineer, Practice, Application Modernization, Google Cloud (Spanish, English)

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

X For Santiago, Buenos Aires, Bogota and Lima candidates: Please submit your resume in English - we can only consider applications submitted in this language.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Santiago, Chile; Buenos Aires, Argentina; Bogotá, Bogota, Colombia; Lima, Peru.

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud-native architecture in a customer-facing, consulting, or technical support role.
• Experience in deployment planning, orchestration, or change management.
• Experience in programming languages (e.g., Python, Java, Go), debugging, or systems design.
• Ability to communicate in Spanish and English fluently to support client relationship management in this region.

Preferred qualifications:

• Experience selling or promoting technical solutions in Application Modernization (App Mod), Infrastructure Modernization (Infra Mod), and cloud migrations.
• Experience working with product and capacity teams to resolve complex technical blockers.
• Experience in developing and deploying solutions in a fluid, digital-native or startup environment.
• Direct experience designing and deploying solutions leveraging Artificial Intelligence (AI) or Machine Learning (ML) models.
• Knowledge of Enterprise Performance Management (EPM) platforms and system architecture integrations.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Practice Customer Engineer (PCE) specializing in AppMod and Apigee, you will serve as a deep domain specialist deployed to solve complex customer issues for our LATAM accounts. You will leverage your technical expertise to influence customer domain experts and feed real-world knowledge back into product development. You will engage in development and prototyping within your domain, proving the value of the Google Cloud portfolio and driving the technical win for advanced, cloud-native architectures.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive the technical win for complex Application Modernization, Apigee integrations, and AI workloads.
• Lead development and prototyping to build functional, customer-tailored solutions that secure technical buy-in from customer domain experts (such as CTOs, CISOs, and Lead Architects).
• Partner with Account teams, Platform CEs, and Outcome CEs to lead highly technical conversations regarding how to integrate advanced modern architectures into legacy ecosystems.
• Advocate for and build with Google Cloud’s Artificial Intelligence (AI) and Machine Learning portfolios, ensuring local teams have the technical depth to deliver AI solutions with less dependency on external specialist groups.
• Serve as a liaison between complex customer deployments and Google Cloud's Practice Go-to-Market (GTM), Product Management, and Engineering organizations to resolve product blockers and shape future features.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.