Customer Claim Quality Engineer: Root-Cause & CAPA Lead

Metso; Lomas de Concón; Presencial; CLP 1.200.000 - 2.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing and safety

Global incentive program

Learning opportunities

Inclusive culture

Descripción de la vacante

Metso seeks a Customer Claim Quality Engineer to lead end-to-end technical management of customer claims across the region, acting as a single-point quality interface to ensure timely, technically sound resolution.

You will perform failure analysis with metallurgical evidence, coordinate CAPA, and advise business lines on design improvements arising from recurring failure patterns, engaging regional stakeholders.

Formación

• Professional degree in engineering or related technical field.
• Experience in quality engineering, failure analysis, or root cause investigation in an industrial setting.
• Hands-on experience interpreting material and dimensional evidence to support root cause conclusions.

Responsabilidades

• Lead end-to-end technical management of customer claims across the region.
• Perform failure analysis using metallurgical evidence and coordinate CAPA.
• Advise on design improvements arising from recurring issues and share lessons learned.

Conocimientos

Quality engineering

Failure analysis

Root cause analysis

SAP QM

Salesforce CRM

Power BI

English

Microsoft Office

Educación

Mechanical/Industrial/Materials Engineering degree

Herramientas

SAP

Salesforce

Power BI

Microsoft Office

Descripción del empleo

Metso seeks a Customer Claim Quality Engineer to lead end-to-end technical management of customer claims across the region, acting as a single-point quality interface to ensure timely, technically sound resolution.

You will perform failure analysis with metallurgical evidence, coordinate CAPA, and advise business lines on design improvements arising from recurring failure patterns, engaging regional stakeholders.