Client Services Rep

OPERACIONES CENTRALIZADAS LATINOAMERICAN (CL03); Santiago; Presencial; CLP 5.000.000 - 20.000.000; Jornada completa

Descripción de la vacante

A global provider of clinical research services is seeking a motivated individual to oversee the report generation process and support clients. Key responsibilities include ensuring contract fulfillment, reviewing client data requirements, and responding to inquiries. A Bachelor's degree is required along with strong analytical and customer service skills. This position is based in Santiago, Chile.

Formación

• Two years of related work experience required.
• Ability to communicate effectively with various levels in the organization.
• Demonstrated proficiency in PC applications.

Responsabilidades

• Control the report generation process.
• Ensure contract fulfillment to specifications of basic and routine reports.
• Research and respond to client inquiries.

Conocimientos

Advanced English level

Problem solving skills

Analytical skills

Customer service skills

Educación

Bachelor's Degree

Herramientas

Excel

Descripción del empleo

Job Overview
Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

Essential Functions

• Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.
• Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.
• Follows IQVIA data verification protocols.
• Researches, analyzes and responds to client inquiries that are routine in nature.
• Provides support to team for client service meetings at customer sites.
• May produce ad-hoc studies on demand.

Qualifications

• Bachelor's Degree Required
• Two (2) years related work experience Required
• Advanced English level.
• Proficient in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral)
• Demonstrate problem solving, analytical and strong customer service skills

About IQVIA
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is an Equal Opportunity Employer.