Bilingual IT Service Desk Analyst - Global Support

Genus PLC; Santiago; Presencial; CLP 18.000.000 - 21.000.000; Jornada completa

Descripción de la vacante

Genus PLC in Santiago, Chile, is seeking an IT Service Desk Analyst to join our Global IT Service Desk. The role combines on-site and remote support, incident ownership, and collaboration with regional teams to ensure service excellence.

Requirements include 2nd line IT support experience, Windows 11, Microsoft 365, Exchange Online, and fluency in English and Spanish. The position is full-time and on-site with up to 5% travel, offering a salary range of CLP 18,000,000 to 21,000,000 per year.

Formación

• Proven experience in a 2nd line IT support role with multi-site or international reach.
• Proficient in supporting Windows 11, Microsoft 365 and Exchange Online.
• Experience using a ticket management system (Ivanti Neurons) to manage support incidents and requests.
• Solid understanding of endpoint management, patching, and anti-malware tools.
• Hands-on experience with device provisioning and remote support tools.
• Competence in scripting or automating routine support tasks using PowerShell or similar.
• Fully bilingual in English and Spanish.

Responsabilidades

• Provide day-to-day IT support for local colleagues and remote sites, following regional time zones.
• Take ownership of incidents and requests through to resolution, meeting SLA targets.
• Use ticketing systems to document, escalate and report on support activities.
• Build strong relationships with stakeholders and vendors.
• Diagnose and resolve hardware, software, and network issues across desktops and mobile devices.
• Support and administer user accounts, permissions and security (AD, M365, Exchange Online).
• Manage endpoint security, patching, and update compliance (Intune, PatchMyPC).
• Assist in cloud services like Microsoft 365 and Azure, and support automation efforts.

Conocimientos

Windows 11

Microsoft 365

Exchange Online

Ivanti Neurons

Endpoint management

Patch management

Anti-malware tools

Device provisioning

Remote support tools

PowerShell scripting

Bilingual English/Spanish

Herramientas

Intune

Autopilot

Remote management tools

Descripción del empleo

Genus PLC in Santiago, Chile, is seeking an IT Service Desk Analyst to join our Global IT Service Desk. The role combines on-site and remote support, incident ownership, and collaboration with regional teams to ensure service excellence.

Requirements include 2nd line IT support experience, Windows 11, Microsoft 365, Exchange Online, and fluency in English and Spanish. The position is full-time and on-site with up to 5% travel, offering a salary range of CLP 18,000,000 to 21,000,000 per year.