AI Operations Analyst

Albemarle; Santiago; Hybride; CLP 12 412 000 - 24 824 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits package

Resources to support professional and/

Résumé du poste

Albemarle is hiring an AI Operations Analyst for a hybrid role in Bengaluru, India. The candidate will support and optimize enterprise AI platforms such as Microsoft Copilot, Aisera, and Azure AI, collaborating with IT, SAP, Workday, and business teams to ensure reliable, secure AI services.

The role emphasizes production support, incident management, KPI tracking, and continuous improvement of AI solutions, with a focus on user satisfaction and operational excellence.

Qualifications

• 2-4 years of experience in AI Operations and Continuous Improvement.
• Experience supporting enterprise AI and conversational AI platforms such as Copilot, Aisera, or similar solutions.
• Experience with ITIL-based Incident, Problem, Change, and Release Management including RCA.

Responsabilités

• Provide Level 2/3 operational support for enterprise AI chatbot and Copilot platforms.
• Investigate and resolve incidents, service requests, and production issues across AI and connected enterprise applications.
• Develop dashboards, reports, and actionable insights for stakeholders.
• Conduct RCA, document corrective actions, and drive problem management to reduce recurring issues.

Connaissances

AI Operations

Incident management

KPI and dashboards

Stakeholder management

Chatbot/Generative AI

Formation

Bachelor's degree in information systems, Computer Science, Engineering, Business Technology, Data Analytics

Outils

Microsoft Copilot

Aisera

Azure AI

Moveworks

Power BI

Azure DevOps

Microsoft 365

Description du poste

- Se enumerarán las habilidades y la experiencia relevantes para que sepas por qué esos trabajos encajan## Descripción del puestoBe an essential element to a brighter future.We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our are the foundation that make us successful for ourselves, our customers and the planet.**Job Description**Albemarle is hiring for **AI Operations Analyst**. This position is hybrid and located at Bengaluru, India.**Job Description**We are seeking a highly motivated and analytical **AI Operations Analyst** to support and optimize enterprise AI platforms, including **Microsoft Copilot, Copilot Studio, Azure AI, Aisera, Moveworks**, and similar conversational AI solutions.In this role, you will serve as a key liaison between business users, IT teams, AI platform owners, and enterprise application teams to ensure AI solutions deliver reliable, accurate, secure, and business-aligned outcomes. You will be responsible for production support, incident management, performance monitoring, analytics, root cause analysis, and continuous improvement of enterprise AI services.You will work closely with stakeholders across IT, HR, Finance, Procurement, Supply Chain, Shared Services, SAP, Workday, Microsoft 365, and other enterprise platforms to drive AI adoption, improve user experience, and maximize business value.**What You Will Do*** Provide Level 2/Level 3 operational support for enterprise AI chatbot and Copilot platforms, ensuring availability, performance, reliability, and user satisfaction.* Investigate and resolve incidents, service requests, production issues, and integration failures across AI and connected enterprise applications.* Troubleshoot chatbot responses, conversation flows, prompts, knowledge sources, and data retrieval issues to improve solution effectiveness.* Monitor platform health, adoption, containment rates, user feedback, operational KPIs, and service-level performance.* Develop dashboards, reports, and actionable insights to support business and technology stakeholders.* Conduct Root Cause Analysis (RCA), document corrective actions, and drive problem management initiatives to reduce recurring issues.* Collaborate with AI engineers, SAP, Workday, HR, IT, and business teams to resolve issues and optimize AI solutions.* Support application releases, testing, deployment validation, governance requirements, and post-production monitoring activities.* Identify and implement improvements to chatbot accuracy, prompts, knowledge content, integrations, workflows, and overall user experience.* Communicate operational status, risks, performance insights, and enhancement recommendations while coordinating with global stakeholders, vendors, and support teams.**What You Bring****Required:*** **Education*** Bachelor's degree in information systems, Computer Science, Engineering, Business Technology, Data Analytics, or a related discipline.* **Experience*** 2-4 years of experience in AI Operations and Continuous Improvement.* Experience supporting enterprise AI and conversational AI platforms, including Microsoft Copilot, Aisera, virtual assistants, or similar solutions.* Experience supporting Generative AI solutions in production environments, including monitoring, incident resolution, and operational support.* Strong knowledge of chatbot operations, conversational AI optimization, prompt engineering, AI response tuning, and knowledge (KBA) management.* Experience with ITIL-based Incident, Problem, Change, and Release Management, including Root Cause Analysis (RCA).* Experience working with enterprise business platforms such as SAP, Workday, Microsoft 365, ServiceNow, Freshservice, and related integration environments.* Familiarity with Azure AI, Azure AI Foundry, Azure OpenAI, Azure DevOps, Power Platform, and the broader Microsoft AI ecosystem.* Experience developing and analyzing operational KPIs, adoption metrics, dashboards, reporting, and business performance insights using Power BI, Microsoft Fabric, or similar analytics platforms.* Experience driving self-service adoption, chatbot containment improvements, user experience enhancements, and continuous improvement initiatives.* Strong stakeholder management, communication, and cross-functional collaboration skills, with experience working across global business and technical teams.* Relevant certifications in AI, Analytics, Cloud Technologies, Microsoft Platforms, or ITIL Foundation are preferred.**Benefits of Joining Albemarle*** Competitive compensation* Comprehensive benefits package* A diverse array of resources to support you professionally and personally.We are partners to one another in pioneering new ways to be better for ourselves, our teams, and our communities. When you join Albemarle, you become our most essential element and you can anticipate competitive compensation, a comprehensive benefits package, and resources that foster your well-being and fuel your personal growth. 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