Administrative & Logistics Assistant

HR; Santiago; Hybrid; CLP 14,400,000 - 21,600,000; Full time

Job summary

HR in Santiago is seeking an Administrative & Logistics Assistant to provide administrative and operational support to our contract logistics team. You will manage documents, keep records accurate, and ensure quality, cost and service standards are met.

Responsibilities include updating ERP/WMS/TMS systems, tracking orders, coordinating with customers, handling returns, preparing KPI reports, and maintaining audit-ready files.

Qualifications

• Fluent English, both spoken and written.
• At least 1 year of experience in contract logistics.
• Knowledge of ERP systems and MS Office.
• Commitment to safe work practices.

Responsibilities

• Manage and record documentation for logistics processes (receipts, dispatches, delivery notes and other process documents).
• Keep the ERP/WMS/TMS systems up to date
• Track customer orders and deliveries, and report any deviations or delays
• Work with customers to resolve quality or quantity discrepancies against dispatch information
• Process returns and imports
• Analyze container contents in full
• Prepare and present daily KPIs
• Control, organize and file operational supporting documents for internal and external audits, ensuring availability and traceability
• Contribute to the continuous improvement of administrative and logistics processes
• Keep the work area clean and organized
• Follow the Occupational Health & Safety, Environmental and Quality Management Systems guidelines: identify hazards, control risks, and protect the environment

Skills

Planning

Organizational skills

Attention to detail

English and Spanish communication

Team player

Education

Technical degree in Logistics

Tools

ERP systems

MS Office

Job description

We are looking for an Administrative & Logistics Assistant to join our Contract Logistics team in Santiago. You will provide administrative and operational support to our logistics operations, handling document control, system records, process coordination and information follow-up. Your work will help keep operations running smoothly, records accurate, and quality, cost and service standards met.

Key responsibilities

• Manage and record documentation for logistics processes (receipts, dispatches, delivery notes and other process documents)
• Keep the ERP/WMS/TMS systems up to date
• Track customer orders and deliveries, and report any deviations or delays
• Work with customers to resolve quality or quantity discrepancies against dispatch information
• Process returns and imports
• Analyze container contents in full
• Prepare and present daily KPIs
• Control, organize and file operational supporting documents for internal and external audits, ensuring availability and traceability
• Contribute to the continuous improvement of administrative and logistics processes
• Keep the work area clean and organized
• Follow the Occupational Health & Safety, Environmental and Quality Management Systems guidelines: identify hazards, control risks, and protect the environment

Reporting line

• Reports to the Contract Logistics Operations Supervisor and/or Coordinator.
• Works closely with Operations Supervisors, Operations Coordinators, Inventory Controllers and Warehouse Operators.

Requirements

• Fluent English, both spoken and written (part of the interview will be conducted in English)
• At least 1 year of experience in contract logistics
• Knowledge of ERP systems and MS Office
• Commitment to safe work practices

Nice to have

• Technical degree in Logistics
• Experience in the healthcare sector

What we’re looking for

• Strong planning and organizational skills
• Attention to detail and a commitment to getting things right the first time
• Clear, effective written and verbal communication in English and Spanish
• A cooperative, energetic team player