Administrador de Planificación y Garantías (SAP)

R&Q Ingeniería; Antofagasta; On-site; CLP 18,000,000 - 30,000,000; Full time

Job summary

Xylem in Antofagasta seeks a Service Operations Planner/Engineer to coordinate planning, control progress, and manage equipment from receipt to dispatch within a SAP/ERP environment.

You will prepare Gantt charts, set priorities by client criticality, track quality and warranty indicators, oversee MRP improvements, and ensure procedures align with SGI standards. Some travel required; English is desirable. Experience with ISO 14001:2015 and 9001:20015 is preferred.

Qualifications

• University degree in mechanical, hydraulic, electrical, or industrial engineering.
• 4+ years in operations and planning with rotary machinery knowledge.
• Experience with ERP systems (SAP) and ISO 14001:2015 / 9001:20015.
• Experience in quality management and handling warranties; RCA analysis.

Responsibilities

• Prepare Gantt charts to plan and track field service work.
• Prioritize tasks by client criticality and dispatch schedule.
• Track equipment from reception to dispatch and maintain records.
• Update S-curve control graphs and KPI dashboards.
• Manage quality and warranty indicators and close warranty actions.
• Coordinate warranty cases with technical area and finalize processes.
• Oversee quality tests on repaired equipment and issue reports.
• Monitor parts stock to meet the work program.
• Ensure Service Tech staff follow SGI procedures and standards.
• Review and improve service procedures and work instructions.
• Prepare SAP quotations for service and maintain backlog.
• Suggest improvements to MRP to include required components.

Skills

Quality management

RCA analysis

Reliability indicators

Maintenance planning

Education

Engineering degree (Mechanical, Hydraulic, Electrical or Industrial)

Tools

SAP

MS Project

Excel (Intermediate)

Power BI

Job description

Xylem in Antofagasta seeks a Service Operations Planner/Engineer to coordinate planning, control progress, and manage equipment from receipt to dispatch within a SAP/ERP environment.

You will prepare Gantt charts, set priorities by client criticality, track quality and warranty indicators, oversee MRP improvements, and ensure procedures align with SGI standards. Some travel required; English is desirable. Experience with ISO 14001:2015 and 9001:20015 is preferred.