Tri-Language Customer Success Manager - Subscriptions

Jobtailor; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Zürich, Switzerland, seeks a proactive, multilingual Customer Success Associate to support existing customers in German, French and English. You will manage renewals, ensure smooth transitions between car subscriptions, and grow your own customer portfolio with close collaboration with Procurement and Support teams.

You'll handle online, phone and in‑person interactions, inspire vehicle changes through consultations and test drives, and maintain accurate CRM data.

Qualifikationen

• Fluency in German, French, and English required.
• Experience in service industry and developing customer experiences preferred.
• CRM data accuracy and careful data management essential.
• Confident communication by phone, email, and in person.
• Able to work independently and collaboratively in a team.

Aufgaben

• Provide expert support to existing customers in German, French, and English.
• Ensure renewals and seamless transitions between subscriptions.
• Proactively manage and develop your own customer portfolio.
• Work closely with Procurement and Support teams.
• Conduct customer interactions online, by phone, and in person.
• Inspire customers to change vehicles, from consultations to test drives.

Kenntnisse

German language

French language

English language

Customer experience development

CRM data management

Excellent communication

Team player

Independent work

Positive personality

Jobbeschreibung

Jobtailor in Zürich, Switzerland, seeks a proactive, multilingual Customer Success Associate to support existing customers in German, French and English. You will manage renewals, ensure smooth transitions between car subscriptions, and grow your own customer portfolio with close collaboration with Procurement and Support teams.

You'll handle online, phone and in‑person interactions, inspire vehicle changes through consultations and test drives, and maintain accurate CRM data.