Technical Support Specialist

Destinusgroup; Payerne; Vor Ort; CHF 70.000 - 95.000; Vollzeit

Zusammenfassung

Destinus is seeking a Technical Support Specialist to be the go-to person for keeping our office IT running smoothly. You will support users across Windows, Linux, and macOS, manage accounts, configure networks, and install/maintain hardware and software in our Waadt, Payerne office.

You will work closely with engineering software tools and collaboration platforms to minimize downtime and empower teams. You will diagnose issues, set up new devices, and create user guides while ensuring secure,

Qualifikationen

• Degree in information technology or a similar field.
• 3+ years in a technical role with broad responsibilities.
• Proficiency in Windows, Linux, and related administration.
• Experience configuring and supporting CAD/PLM/CFD software.

Aufgaben

• Provide local and remote IT support for hardware and software issues.
• Perform initial diagnostics and restore devices and systems.
• Set up new computers (Windows, macOS, Linux).
• Install and connect office equipment to networks.
• Configure network equipment to ensure smooth operation.
• Manage user accounts and access permissions.
• Create user guides for staff.

Kenntnisse

Windows

Linux

Active Directory

Microsoft 365

Networking

Ausbildung

Degree in information technology or similar

Tools

CAD software

PLM software

CFD tools

Virtualization

Jobbeschreibung

About the role

Imagine stepping into the frontline of Destinus everyday operations where you become the go to person who keeps our teams connected, equipped, and running smoothly. As a Technical Support Specialist you will support users in the operation of corporate information systems while maintaining the full IT setup of the local office. From computers and software to communication tools office equipment and network infrastructure your work ensures everything functions reliably so the team can move fast without friction.

At Destinus, we are revolutionizing the defense industry with cutting-edge Unmanned Aerial Vehicles (UAVs). Our innovative technologies are designed to meet the unique demands of modern defense operations, delivering unparalleled speed, precision, and cost effectiveness. Destinus partners with government agencies and defense organizations worldwide to provide advanced solutions for mission-critical operations, enabling a new era of efficiency and technological superiority. Join us in shaping the future of defense with groundbreaking aerospace innovations.

What You´ll Do

• Providing support to users both online and offline for corporate hardware and software issues
• Performing initial diagnostics when hardware or software problems occur.
• Restoring devices and systems toworkingorder, except for complex or major repairs.
• Setting up new computers (laptops and desktops) for users, whether on Windows,macOSand Linux.
• Installing and connecting office equipment like printers and scanners to the office computer networks.
• Checking,in some cases, configuring network equipment to ensure everything runs smoothly.
• Handling the transfer of faulty equipment for repairs and confirmingit'sback in working condition afterward.
• Assistingwith the purchase of necessary equipment by helping to define requirements andacceptingdeliveries.
• Managing user accounts within our information systems.
• Setting up user access permissions for the company's IT resources.
• Keeping an eye on equipment performance, network operation, and user activity to ensure everything runs smoothly.
• Creating user guides to help staff effectively use equipment and software.

Requirements

What You’ll Need

• Degree in information technology or similar
• 3+ years of experience in a technical rolerequiredwith a wide range of responsibilities.
• ProficiencyinWindows, Linuxand its installation and administration.
• Configuration and use of virtualization of computing resources.
• Experience in configuring and supporting engineering software (CAD, PLM, CFD, etc.)
• Knowledge and management of Microsoft365 &Active directory (users, groups, etc.)
• Setting up network equipment includingswitches,firewalls.
• Organization of work with remote users (remote work and support tools, communication).
• Fluency in English.

Who You Are

You are a natural problem solver who enjoys helping people and keeping systems in top shape. You understand how users work what they need and how to translate issues into quick solutions. You take ownership of your environment ensuring that local IT infrastructure is stable secure and up to date. You stay calm under pressure communicate clearly and adapt quickly when priorities shift. You thrive in fast paced settings where no two days look the same and you take pride in making technology feel effortless for everyone who depends on it.