Technical Support Engineer

EagleNXT; Cheseaux-sur-Lausanne; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

EagleNXT is looking for a bilingual Technical Support Engineer to join their team in Cheseaux-sur-Lausanne, Switzerland. This role demands skilled professionals with at least 5 years in technical support for electronic hardware, ideally drones or cameras. Your responsibilities will include providing high-quality remote assistance to clients across Europe, resolving technical issues, and ensuring high customer satisfaction. Strong problem-solving skills and a proactive attitude are essential. Join us if you're excited about helping customers in a fast-paced environment.

Qualifikationen

• Minimum of 5 years of experience in technical support, preferably with electronic hardware.
• Strong problem-solving skills, particularly in aircraft systems integration.
• Proactive, self-motivated, capable of working independently.

Aufgaben

• Provide high-quality remote technical support to distributors and customers in EMEA.
• Diagnose and resolve technical issues with drone systems.
• Manage support tickets ensuring timely responses and follow-ups.

Kenntnisse

Technical support experience

Fluency in English and French

Strong communication skills

Problem-solving abilities

Proactive attitude

Collaboration

Analytical skills

Ausbildung

Bachelor’s degree in technical field

Tools

GIS software

QGIS

Pix4D

Agisoft Metashape

Jobbeschreibung

Position Summary

Due to the extraordinary amount of field intervention required to physically support the Vision in the EMEA region, we are adding a French-speaking Technical Support Engineer to be based out of Lausanne.

Job Duties

• Provide timely, professional, and high-quality remote technical support to distributors and customers through Europe, the Middle East and Africa
• Diagnose and resolve a broad range of technical issues, including drone software, hardware systems, sensors, and field applications
• Manage support tickets independently and collaboratively, ensuring timely responses, accurate information sharing, and proper follow-up
• Collaborate cross-functionally with Sales, Quality, Product Management, and Engineering teams to communicate customer feedback and support continuous product improvement
• Ensure a high level of customer satisfaction while achieving full resolution and closure of all support cases, including coordination of action plans where required
• Troubleshoot integration challenges, including sensor integration with UAS/UAV platforms, mechanical mounting and gimbal issues, and data transfer/connectivity problems
• Develop and maintain customer-facing technical documentation, knowledge base articles, and training materials
• Utilize Python and shell scripting to analyze flight logs and improve operational
• Assist European customers with SORA applications

Qualifications

• Minimum of 5 years of experience in technical support, preferably involving electronic hardware such as cameras or drones
• Fluency in both English and French; additional languages are an advantage
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders
• EASA A1/A3 certification, or willingness to obtain certification for commercial drone operation
• Willingness to occassionally (est. 15%), including international travel (primarily within Europe)
• Strong problem-solving abilities, particularly in aircraft systems integration (mechanical and electrical) and photogrammetry tools
• Proactive attitude, passionate about problem solving and enthusiast about customer help and contact
• Strong analytical skills
• Be flexible and have a positive, professional attitude to work well on a team
• Proven troubleshooting experience, especially with electronics and/or imaging hardware
• Analytical mindset with attention to detail
• Proactive, self-motivated, and capable of working independently in a fast-paced environment
• Collaborative team player with a positive and professional attitude
• High level of integrity and accountability

Preferred Qualifications

• Bachelor’s degree in technical field or equivalent practical experience
• Familiarity with GIS, remote sensing technologies, or related software platforms such as QGIS, Pix4D, or Agisoft Metashape