Technical Account Manager (Technical Advisory)

SonarSource; Genf; Vor Ort; CHF 100.000 - 120.000; Vollzeit

Zusammenfassung

SonarSource in Switzerland is looking for a candidate to enhance the usage of their Sonar solution across Accounts. The role involves promoting Sonar's Clean Code concept and working closely with customers to understand their technical challenges.

The ideal candidate should have at least 5 years of experience in customer-facing activities, strong presentation skills, and a background in software development or DevOps engineering. This position requires autonomy, excellent communication abilities, and attention to detail.

Qualifikationen

• At least 5 years of experience in pre- or post-sales customer-facing activities.
• Proven practical experience (at least 5 years) in software development or DevOps engineering.
• Excellent presentation skills with strong written and verbal communication skills.

Aufgaben

• Grow the usage of the Sonar solution within Accounts.
• Lower the risk of Account churn or downgrade and increase Account satisfaction.
• Influence Sonar roadmap to meet Account needs.

Kenntnisse

Listening skills

Presentation skills

Teamwork

Attention to details

Problem-solving attitude

Jobbeschreibung

Responsibilities

• Grow the usage of the Sonar solution within Accounts
  Increase the overall Account Sonar maturity
• Lower the risk of Account churn or downgrade
  Increase Account satisfaction, reduce the number of escalations
• Increase the number of Sonar sponsors in the Account
  Establish and maintain Sonar as a Trusted Advisor in the Account
• Entice Accounts to stay current on an Active version of Sonar, to get maximal value
• Influence Sonar roadmap to meet Account needs
• Actively listen and formalize Account technical pains or other adoption inhibitors
• Work on plans to overcome customer pains and inhibitors
  Report product technical or functional gaps internally and advocate for their resolution
• Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
• Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
• Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
• Recruit customer development teams not currently using Sonar "Upgrade" customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
• Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
• Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
• Make sure that the Account’s Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
• Run Quarterly Business Reviews (QBR) with Account Sales representatives
• Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
• Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
• Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
• Track product development within Sonar in order to maintain product expertise

Qualifications

• High listening skills and the ability to formalize and abstract elements expressed by customers and partners.
• At least 5 years of experience in pre- or post-sales customer-facing activities.
• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations.
• Autonomy to run your activity/plans with limited supervision.
• Excellent presentation skills with strong written and verbal communication skills.
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge.
• Attention to details.
• Proven practical experience (at least 5 years) in software development or DevOps engineering which sets the stage for understanding our products and how they’re enjoyed by users.