Team Lead Ticketing Inventory Management & Operations

FIFA; Zürich; Vor Ort; CHF 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health and fitness

Home office

Language courses

Continuous learning

Pension

Relocation assistance

Sustainability

Vacation

Volunteering

Zusammenfassung

FIFA is seeking a senior leader to head ticketing operations, overseeing inventory, seating maps, and onsite delivery at major FIFA events. You will manage a diverse team, coordinate with stakeholders, and ensure accurate, compliant ticketing processes across venues worldwide.

The role requires 5+ years in ticketing operations, strong leadership, and the ability to travel extensively to support global events.

Qualifikationen

• Bachelor's degree or equivalent qualification.
• Minimum 5 years of experience in ticketing operations, including onsite delivery at major international sporting events or other large-scale events.
• Proven leadership experience with the ability to coach, motivate, and develop diverse, high-performing teams.
• Strong expertise in ticket inventory and quota management, seating map configuration, and ticket flow management.
• Experience managing event staff, contractors, volunteers, and external providers in a live event environment.
• Strong planning, organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities.
• Willingness to travel extensively.

Aufgaben

• Lead, mentor, and develop a team responsible for ticket inventory management, seating map configuration, and ticketing operations.
• Oversee the creation, maintenance, and optimization of ticket inventories, quotas, category structures, seating maps, and ticket flow configurations within the ticketing system.
• Manage seat allocation and seat assignment processes, ensuring accuracy, compliance, and timely delivery.
• Plan and deliver onsite ticketing operations at FIFA events, including ticketing infrastructure and electronic access control solutions.
• Lead and coordinate onsite ticketing teams, including managers, supervisors, volunteers, and external service providers.
• Develop, implement, and continuously enhance operational policies, procedures, and governance frameworks.
• Collaborate closely with internal stakeholders and FIFA ticketing teams in host countries to ensure consistent and efficient delivery.
• Conduct venue inspections, stadium readiness assessments, and seat validation activities to maintain inventory accuracy and operational excellence.
• Identify and drive opportunities to improve operational efficiency, enhance service quality, and maximize revenue potential.
• Support the planning and successful delivery of ticketing operations across FIFA tournaments and events worldwide.

Kenntnisse

Leadership

Ticketing operations

Seating map configuration

Inventory management

Contractor/co-worker coordination

MS Office (Excel)

English fluency

French/Spanish advantageous

Ausbildung

Bachelor's degree or equivalent

Tools

Ticketing system

Jobbeschreibung

Department: Ticketing, Hospitality & Stadium Revenue

Location: Zurich

Description

As the organiser of some of the biggest and most iconic sport events in the world, we lead the way in the sport and event industry.

Join the team and support us on our mission.

THE POSITION

These are your key tasks:

• Lead, mentor, and develop a team responsible for ticket inventory management, seating map configuration, and ticketing operations.
• Oversee the creation, maintenance, and optimization of ticket inventories, quotas, category structures, seating maps, and ticket flow configurations within the ticketing system.
• Manage seat allocation and seat assignment processes, ensuring accuracy, compliance, and timely delivery.
• Plan and deliver onsite ticketing operations at FIFA events, including ticketing infrastructure and electronic access control solutions.
• Lead and coordinate onsite ticketing teams, including managers, supervisors, volunteers, and external service providers.
• Develop, implement, and continuously enhance operational policies, procedures, and governance frameworks.
• Collaborate closely with internal stakeholders and FIFA ticketing teams in host countries to ensure consistent and efficient delivery.
• Conduct venue inspections, stadium readiness assessments, and seat validation activities to maintain inventory accuracy and operational excellence.
• Identify and drive opportunities to improve operational efficiency, enhance service quality, and maximize revenue potential.
• Support the planning and successful delivery of ticketing operations across FIFA tournaments and events worldwide.

YOUR PROFILE

We work hard at FIFA.

We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

• Bachelor's degree or equivalent qualification.
• Minimum 5 years of experience in ticketing operations, including onsite delivery at major international sporting events or other large-scale events.
• Proven leadership experience with the ability to coach, motivate, and develop diverse, high-performing teams.
• Strong expertise in ticket inventory and quota management, seating map configuration, and ticket flow management.
• Experience managing event staff, contractors, volunteers, and external providers in a live event environment.
• Strong operational mindset with excellent planning, organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, high-pressure environment while managing multiple priorities and complex operational challenges.
• Proactive, self-driven, flexible, and accountable, with the ability to work independently and take ownership of results.
• Strong stakeholder management and collaboration skills, with experience working in international and multicultural environments.
• Fluent in English; additional French and/or Spanish language skills are a strong advantage.
• Proficient in MS Office applications, particularly Excel, PowerPoint, and Word.
• Willingness to travel extensively

PERKS & BENEFITS

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

• Health and fitness: Regular football sessions for all abilities, plus on-site gym.
• Home office: Up to two days of home office per week if work permits and home office allowance for all.
• Language courses: Offered to all staff to aid personal and professional growth.
• Continuous learning: We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.
• Pension: Flexible pension benefits with generous employer contributions.
• Relocation assistance: A dedicated team will be on hand to support your relocation.
• Sustainability: We support all employees using public transport.
• Vacation: Maintain a healthy work/life balance with a generous vacation allowance.
• Volunteering: Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.