Team Head, PCT Client Service (three posts) - 26109-FT

World Intellectual Property Organization – WIPO; Genf; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Zusammenfassung

The post is located in the PCT Operations Division, PCT Services Department, within the World Intellectual Property Organization in Geneva. The Team Head must organize and manage the PCT Operations Service 1 activities to ensure efficient, high-quality service delivery for international patent applications and related documents.

The incumbent leads client advisory activities, training initiatives, and cross-team coordination, setting priorities and managing staff to deliver timely results while

Qualifikationen

• Advanced university degree; a first-level university degree with two years of relevant experience may be acceptable in lieu of an advanced degree.
• At least seven years of relevant experience, including three in an IP office or comparable environment.
• Experience supervising a large team and experience with formalities examination of patent applications.
• Experience in providing customer service and training, with knowledge of customer experience management.
• Excellent written and spoken knowledge of English and proficiency in at least one PCT publication language.

Aufgaben

• Lead, plan and control the team's work, setting priorities and allocating resources for timely, quality delivery.
• Lead client advising activities and develop and manage client communications.
• Organize and perform training activities for clients and align teamwork with client needs.
• Assist and advise team members on complex issues; develop training plans for staff.
• Coordinate with Service Heads and other units to foster collaboration and report on performance.

Kenntnisse

Team leadership

Client service

Training

Staff management

Stakeholder engagement

Ausbildung

Advanced university degree

Jobbeschreibung

PCT Client Service Teams 5, 6 and 9, PCT Operations Service 1, PCT Operations Division, PCT Services Department, Patents and Technology Sector

Contract Duration - 2 years *

Duty Station: CH-Geneva

Application Deadline: 30-Sep-2026, 11:59:00 PM CEST

1. Organizational Context

a. Organizational Setting

The post is located in the PCT Client Service Teams 5, 6 and 9, PCT Operations Service 1, PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities, examination, publication and communication of applications and related documents filed under the PCT and for delivering high-quality customer services to PCT users in all 10 official PCT publication languages.

b. Purpose Statement

The incumbent as Team Head of a PCT Client Service Team is required to organize and manage the team's activities relating to the administration and smooth functioning of the PCT Operations, ensuring high standards of quality, quantity and timeliness for the service delivery of international patent applications.

c. Reporting Lines

The incumbent works under the supervision of the Head of the PCT Operations Service 1.

d. Work Relations

The incumbent reports to the Head of the Service and works closely with all Team Heads and Coordinators, as well as with staff of other Divisions within the Sector.

2. Duties and Responsibilities

• a. Lead, plan and control the team's work, determining priorities and allocating resources for the completion and timely and quality delivery of work products in accordance with results-based management principles as well as key performance indicators.
• b. Lead the client advising activities of Principle Client Advisor, Client Advisors and Assistant Client Advisors, and develop and manage the communication activities with the clients.
• c. Organize and perform training activities for the target clients and align teamwork with the clients' needs and set up a client focused work atmosphere.
• d. Assist and advise the team members on the handling of complex and contentious issues. Develop and coordinate training plans for staff.
• e. Manage the staff of the team, including in the areas of conflict prevention and absence management. Supervise all team members and evaluate the work of Principle Client Advisor, Client Advisors & Examiners, and Assistant Client Advisors & Assistant Examiners.
• f. Cooperate closely with the Service Heads of the PCT Operations Division to foster contacts and enhance collaboration with PCT Users and authorities on operational matters.
• g. Liaise and coordinate with work units in the Sector in the execution of the tasks. Provide routine reports and periodic summaries to the Service Heads on the performance of the team and individual level.
• h. Promote and facilitate a harmonious and motivated working environment in which all team members can perform their professional responsibilities in an efficient and effective manner.
• i. Participate in and/or provide training at seminars and information meetings. Participate in missions when required.
• j. Perform other related duties as required.

3. Requirements

Advanced university degree. A first-level university degree plus two years of relevant professional experience in addition to the years of experience mentioned below may be acceptable in lieu of an advanced university degree.

Experience (Essential)

At least seven years of relevant experience, three of which in an IP office or comparable working environment.

Experience in supervising a large team.

Experience in formalities examination of patent applications.

Experience working in providing customer service and training.

Experience with customer experience management.

Excellent written and spoken knowledge of English and at least one of the following PCT publication languages: Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian or Spanish, in accordance with business needs.

Knowledge of other PCT publication languages.

Job Related Competencies (Essential)

• Excellent communication skills, both oral and written.
• Excellent analytical and problem-solving skills.
• Excellent time management and work organization skills and ability to deal with conflicting priorities.
• Ability to lead and motivate a team. Ability to manage conflict.
• Ability to develop professional relations with service users outside the Office and staff at all levels.
• Good IT skills for data management and data search.
• Integrity in dealing with confidential and sensitive data.
• Highly adaptable to changing environments, tasks and demands.
• Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Job Related Competencies (Desirable)

• Knowledge of the business and administrative procedures of a national or regional IP institution.
• Communicating effectively.
• Showing team spirit.
• Demonstrating integrity.
• Producing results.
• Showing service orientation.
• Seeing the big picture.
• Seeking change and innovation.
• Developing yourself and others.

For more information, including on the salaries and benefits, please check the WIPO Careers website.