Talent Delivery Manager (Player-Coach)

Randstad Digital Switzerland; Zürich; On-site; CHF 140,000 - 190,000; Full time

Job summary

Randstad Digital Switzerland is seeking a Talent Delivery Manager (Player-Coach) to lead a newly merged Delivery Team, blending hands-on recruitment with strategic delivery and shaping how we work. You will set engagement rules with Sales, drive flow and performance, and elevate a high-potential team.

You will also upgrade our candidate experience and tech stack with Bullhorn and bespoke AI tools, delivering a data-driven delivery engine with strong coaching and strategy.

Qualifications

• Proven leadership of recruitment teams and delivery units.
• Hands-on recruiting with ability to coach and raise performance.
• Experience shaping delivery strategy and cross-functional collaboration.
• Experience implementing SLAs and engagement rules with sales.

Responsibilities

• Lead from the front, running searches and coaching the team.
• Manage capacity, prioritisation and delivery against commitments.
• Architect and improve candidate experience with our tech stack.
• Develop and deliver a proactive talent pooling strategy.

Skills

Leadership

People management

Recruitment

Data-driven

Strategic thinking

Cross-functional collaboration

Capacity planning

Tools

Bullhorn

AI tools

Job description

Talent Delivery Manager (Player-Coach) - Shape the Engine.

The Situation

Most recruitment roles ask you to sit in a seat that's already warm. This one asks you to build the engine.

We've just fundamentally restructured how we work. We split our mixed sales and recruitment desks to create a dedicated, specialised Delivery Team. This is a brand-new role to lead that newly merged team.

You aren't maintaining the status quo. You are coming in to shape the strategy, play with AI, set the rules of engagement with Sales, and elevate a team that has heaps of potential.

The Role

Let's be clear: this is not a spreadsheet-management job. You need to love the craft of recruiting.

• Hands-on Recruiting 50%: You will lead from the front, running your own searches and showing the team what excellence looks like.
• Managing & Strategising 50%: Capacity management, prioritisation and leading your team.

The Team You Are Inheriting:

You aren't starting from scratch. You're inheriting a team where some recruiters bring 10+ years of battle-tested experience. Your job isn't to teach them Sourcing, it's to stretch them out of their comfort zone, clear their blockers, and forge solo top-performers into an unstoppable delivery unit.

The Mission

• Fix the Flow: You need to solve prioritisation, capacity management, and cross-team collaboration.
• Set the Rules with Sales: We are not order-takers. You have full backing to push back on unrealistic briefs or low-commitment accounts. But you own the framework: you will establish clear rules of engagement (SLAs) so Sales knows the exact data, commitment, and feedback speed required to get their role to the top of our board.
• Upgrade Candidate Experience: We have Bullhorn and bespoke AI cover-sheet tools, but our backend candidate automation needs work. You aren't just adopting our tech stack, you are its architect. If you spot a tool or workflow that eliminates friction and turns our candidate experience from "good" to "world-class," you have the green light to build it
• Talent Pooling: We are looking for a new hire for your team to improve and deliver on our talent pooling strategy so cover the recurring roles within our top client.

How You Win

We don't care about pointless KPI bashing or daily call logs. We measure real impact: CV-to-interview ratios, offer acceptance rates, time-to-fill, and client feedback. You bring data-driven insights to the table so we can optimize the funnel without drowning the team in spreadsheets.

Who Will Fail Here?

Energy vampires. Gossipers. People who wait to be told what to do. If you are lazy or look for excuses when the market gets tough, you will hate it here.

Who Will Thrive?

Someone with relentless positivity and a highly competitive mindset. You care deeply about the people you manage, but you hold them to a high standard. You are a builder.

You bring the competitive positivity; we give you the keys to the delivery engine.