Support Specialist - Finance

Jobgether; Schweiz; Remote; CHF 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote work

International collaboration

Learning and development opportunities

Job summary

Jobgether is listing a fully remote Support Specialist - Finance based in Switzerland for an international SaaS environment focused on healthcare software. You will resolve finance-related questions, optimize configurations, and become a trusted contact for veterinary professionals, collaborating across support, sales, and product teams.

You will manage finance features such as invoicing, VAT, tax settings, and financial reporting, while maintaining strong customer satisfaction and contributing

Qualifications

• Background in finance, accounting, or payments.
• Experience in B2B SaaS customer support.
• Healthcare tech or veterinary software experience is a plus.
• Strong customer service and issue-resolution skills.
• Ability to manage multiple cases and priorities.
• Excellent communication and stakeholder management.
• English fluency required; other languages are a plus.
• Availability to work 9:00–17:00 UK time.
• Must be located in an eligible hiring country.

Responsibilities

• Serve as the primary support contact for customers, delivering timely, effective, high-quality assistance.
• Build and maintain relationships with customer stakeholders, guiding escalations and complex cases to resolution.
• Help customers configure and use finance-related features, including invoicing, payments, VAT, tax settings, and reporting.
• Provide clear guidance on using veterinary practice management software, adapting solutions to user needs.
• Manage multiple requests and priorities while maintaining high customer satisfaction.
• Work independently and with teams to improve support processes and efficiency.
• Collaborate with Sales, Marketing, Implementation, and Product teams to deliver a seamless experience.
• Align work with team OKRs and business unit goals.

Skills

Finance knowledge

SaaS support

Customer service

English fluency

Communication

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Support Specialist - Finance based in Switzerland.

Join a growing, international SaaS environment focused on improving healthcare through innovative software solutions. As a Support Specialist - Finance, you will help veterinary professionals get the most out of a practice management platform by resolving finance-related questions and optimizing system configurations. You will serve as a trusted point of contact for customers, ensuring high-quality support and strong customer satisfaction. This individual contributor role combines financial knowledge, technical problem-solving, and relationship management. You will collaborate with colleagues across support, sales, implementation, marketing, and product development to improve customer experiences and support continuous improvement. The position is fully remote, with working hours from 9:00 to 17:00 UK time.

Accountabilities

• Serve as the primary support contact for customers, delivering timely, effective, and high-quality assistance in line with agreed service levels and performance targets.

• Build and maintain strong relationships with customer stakeholders, taking ownership of escalations and complex support cases through to resolution.

• Help customers configure and use finance-related features, including invoicing, payments, VAT and tax settings, financial reporting, and accounting integrations.

• Provide clear, practical guidance to customers using veterinary practice management software, adapting solutions to their needs within the product’s capabilities.

• Manage multiple customer requests and priorities while maintaining a high level of customer satisfaction.

• Work independently and collaboratively to develop support best practices, improve workflows, and increase service efficiency.

• Partner with Sales, Marketing, Implementation, and Product Development teams to deliver a seamless customer experience and contribute to broader business initiatives when needed.

• Work toward individual objectives and key results (OKRs) that support team and business unit goals.

Requirements:

• Background in finance, accounting, or payments, gained through education or professional experience.

• Experience providing customer support in a B2B software-as-a-service (SaaS) environment.

• Experience in healthcare technology or veterinary software is an advantage.

• Strong customer service skills, with a demonstrated ability to maintain customer satisfaction and resolve issues effectively.

• Ability to manage several customer cases and competing priorities while meeting quantitative support targets.

• Excellent communication, problem-solving, and stakeholder management skills, with the ability to work independently and collaborate across teams.

• Fluency in written and spoken English is required; additional languages are an advantage.

• Previous experience working in an international organization, ideally in a fast-growing global SaaS environment.

• A proactive, adaptable mindset and a commitment to continuous learning and improvement.

• Availability to work from 9:00 to 17:00 UK time.

• Must be located in a country eligible for hiring for this position; the partner company confirms the eligible countries during the application process.

Benefits:

• Competitive compensation and benefits.

• Fully remote work within the eligible hiring locations.

• The opportunity to contribute to a meaningful industry focused on improving digital healthcare.

• Learning and professional development opportunities to support long-term career growth.

• Access to the tools and resources needed to perform effectively.

• Collaboration with talented colleagues across international teams.

• Company events and opportunities to connect with colleagues around the world.

• An environment that values autonomy, diverse perspectives, collaboration, and continuous improvement.

We appreciate your interest and wish you the best!