Strategic IT & Cloud Account Manager

Jobtailor; Zug; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor in Zug, Switzerland seeks an experienced Account Manager to drive new business and manage a growing portfolio of MSPs, ITSPs, and large SMBs. You will own the sales cycle from first contact to onboarding and will collaborate with marketing and product teams to deliver tailored solutions.

You will build long-term relationships with key stakeholders, identify upsell opportunities, and coordinate cross-functionally to ensure customer success.

Qualifikationen

• 5+ years of professional experience in a technology company
• 2+ years in account management, sales, business development, or customer success in tech
• Solid understanding of IT infrastructure and the cloud
• Familiarity with IaaS, PaaS, SaaS, public/private cloud, VMs, containers
• Self-starter who takes initiative and delivers results
• Fluent in German and English with strong communication skills
• Ability to follow conversations in Swiss German
• Customer-focused with stakeholder management
• Experience with CRM systems such as Salesforce or HubSpot
• Proven track record of meeting or exceeding sales targets

Aufgaben

• Identify and acquire new customers through outbound and inbound sales activities
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs)
• Serve as the primary point of contact for customer inquiries and requests
• Build strong, long-term relationships with key stakeholders on the customer side
• Identify upselling and cross-selling opportunities to maximize customer lifetime value
• Own the sales cycle for new customers from first contact to closing and onboarding
• Coordinate with internal teams to deliver solutions
• Support the onboarding of new customers
• Monitor account performance and provide regular reporting and insights
• Proactively identify risks and resolve issues to maintain high customer satisfaction

Kenntnisse

CRM systems experience

German & English bilingual

Cross-functional collaboration

Ausbildung

Bachelor’s degree in Information Systems, Business, Marketing, or related field

Tools

Salesforce

HubSpot

Jobbeschreibung

Jobtailor in Zug, Switzerland seeks an experienced Account Manager to drive new business and manage a growing portfolio of MSPs, ITSPs, and large SMBs. You will own the sales cycle from first contact to onboarding and will collaborate with marketing and product teams to deliver tailored solutions.

You will build long-term relationships with key stakeholders, identify upsell opportunities, and coordinate cross-functionally to ensure customer success.