Store Manager - Verbier

Brunello Cucinelli; Wallis; On-site; CHF 120,000 - 180,000; Full time

Job summary

Brunello Cucinelli in Switzerland is seeking a Store Manager who will lead the Client Advisors, embodying the brand philosophy on the shop floor and guiding the team to deliver exceptional service and an elevated shopping experience.

The ideal candidate has at least eight years in retail with two in management, speaks English and French, and can coordinate visual displays, CRM actions, and events while reporting to the HR department.

Qualifications

• Minimum 8 years in Retail with at least 2 years in managerial roles, preferably in Luxury Retail.
• Strong business acumen and solid understanding of market and customers.
• Ability to provide continuous feedback and develop team.

Responsibilities

• Lead and motivate the CA team to deliver a premium service and shopping experience aligned with the brand philosophy.
• Represent the brand philosophy on the shop floor and coordinate Visual Guidelines with HQ.
• Plan product assortment with HQ Retail Buying and organize events to attract new customers.
• Oversee stock area and inventories; ensure retail procedures are followed.

Skills

People management

Sales leadership

Client relationship

Communication skills

English fluency

French fluency

Tools

Xstore

Salesforce CRM

Job description

Profile:

Corresponding to a key figure within this philosophy, the Store Manager assumes the responsibility to personally represent the philosophy in relation to the profound work which occurs from Solomeo all the way to the boutique.

Role Responsibilities:

The Store Manager leads the Client Advisors to the acquisition of brand and product awareness, transmitting them the brand philosophy and core values.

In particular, the main responsibilities are:

• Cultivating a relationship with customers through an active and continuous presence on the shop floor and by guiding the CA team to providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.
• Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and team members, whilst also actively listening and paying attention in order to establish mutual trust.
• Guiding the team in maximizing sales and performance and reporting missed opportunities to company management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Store Manager will be also required to provide feedback through reports related to: sales trends, customers satisfaction and competitors.
• Liasing with the HQ Retail Buying office to plan the best product assortment.
• Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.
• Supporting in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.
• Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.
• Safeguarding and promoting respect and collaboration between colleagues through coaching and group or one-to-one meetings.
• Supervising the stock area, providing support when required, especially during inventories.
• Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.
• Cultivating direct contact with the headquarters.
• Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Store Manager we are seeking a candidate with an experience of minimum 8 years in Retail and with at least 2 years gained in managerial roles (preferably in Luxury Retail).

To be successful in this role, it is absolutely essential that applicants possess the ability to demonstrate a strong business acumen and a solid understanding of both market and customers, together with a people management e development skill.

A very good knowledge of English and French is mandatory.

Selection Process:

At Brunello Cucinelli, the person is placed at the centre of every process. For this reason, each application is reviewed with genuine care and respect by a member of our Human Resources Department, as we believe in the value of human insight, guided by careful consideration rather than automated processes.

Should a professional profile resonate with the role, the candidate will take part in a clear and structured selection process, beginning with an initial telephone conversation with a member of the People & Culture team, which may be followed by an interview with the line manager; any further steps will be progressively shared.

Brunello Cucinelli is committed to ensuring equal opportunities, nurturing a working environment that embraces inclusion and honours diversity, aligned with our corporate values.