Service Delivery Technician Intern

vfc; Kreis Stabio; Vor Ort; CHF 18.000 - 24.000; Vollzeit

Zusammenfassung

VF is offering a 12-month internship in End User Services (EUS) at our EMEA Headquarters in Stabio, Switzerland. As part of the EUS team, you will learn hands-on IT support, workplace technology, and service delivery while supporting VF associates globally.

You will assist with daily service activities, partner with colleagues to enable effective use of technology, and develop skills in customer service, collaboration tools, and documentation in a dynamic, international environment.

Qualifikationen

• Pursuing or recently completed studies in CS/IT/Engineering or related field.
• Interest in IT support, workplace technology and customer-facing roles.
• Basic familiarity with Windows, Microsoft 365 apps, hardware and peripherals.
• Fluent in English; additional languages are a plus.

Aufgaben

• Support End User Services team with IT issues and service requests.
• Assist with workplace technology including devices, peripherals, meeting room equipment and collaboration tools.
• Help with inventory, user guidance, and documentation while learning processes.

Kenntnisse

IT support

Customer service

End user devices

Communication

Ausbildung

CS/IT study

Tools

Windows OS

Microsoft 365

Hardware basics

Jobbeschreibung

About VF

VF is home to brands such as The North Face®, Vans® and Timberland®: brands that are part of people's everyday lives. As an intern, you will see how a global, brand-led business works from the inside, contribute to meaningful projects and learn alongside international teams. Learn more at http://vfc.com .

Key information

Start date: February 1st, 2027. Duration: 12 months , full-time. Gross monthly salary: 1'850 CHF. Location: VF EMEA Headquarters in Stabio, Switzerland. Streamlined recruitment process: 3 interviews (Recruiter, Hiring Manager, potential Business Case).

Eligibility requirements

You must be graduating after November 1st, 2026 OR you must have a student status as of February 1st, 2027. You must hold EU or EEA (European Economic Area) citizenship.

Let's talk about the role!

This internship is designed to provide hands-on learning and development in enterprise IT support, workplace technology, and service delivery. As part of the End User Services (EUS) team , you will support experienced technicians, assist with daily service activities, and partner with colleagues to help VF associates use technology effectively and confidently.

You will not be expected to operate independently from day one. Instead, you will learn through practical experience, guided tasks, coaching, and exposure to real business situations. The role is ideal for someone who wants to build a strong foundation in IT support, customer service, collaboration tools, endpoint devices, and service management processes within a global organization.

How you will make a difference

During the internship, you will have the opportunity to support, assist, and partner with the EUS team in areas such as:

• Support the EUS team in resolving end-user technology issues, handling service requests, and learning VF's support tools and processes.
• Assist with workplace technology, including devices, peripherals, meeting room equipment, collaboration tools, and local IT services.
• Help with inventory, user guidance, technology adoption, and small projects while developing communication, documentation, teamwork, and problem-solving skills.

We are looking for someone who is eager to learn, motivated to support others, and interested in developing both technical and professional skills.

The requirements below describe the type of background and mindset that will help you succeed in this internship.

Skills that will make you succeed:

Preferred background

• Currently pursuing, or recently completed, studies in Computer Science, Information Technology, Engineering, Business Technology, or a related field.
• Interest in IT support, workplace technology, digital services, and customer-facing technology roles.
• Basic familiarity with Microsoft Windows, Microsoft 365 applications, computer hardware, mobile devices, and common peripherals.
• Fluent in English; additional languages are considered an asset.
• Curiosity about how technology enables people to work more efficiently in a business environment.

What will help you succeed

• A proactive learning mindset and willingness to ask questions.
• Strong interpersonal skills and an interest in helping users with patience and professionalism.
• Ability to work well with peers, partner with experienced colleagues, and contribute to a collaborative team environment.
• Good attention to detail when documenting activities, following processes, and supporting inventory tasks.
• An analytical approach to understanding problems and learning how to resolve them step by step.
• Flexibility, reliability, and openness to feedback in a dynamic international workplace.
• Ability to handle and move IT equipment and packages when required, in line with safety guidance.

What's in it for you

By the end of the internship, you should have had the opportunity to:

• Gain practical experience in IT support, service management, and workplace technology.
• Build troubleshooting, communication, customer service, and problem-solving skills.
• Develop confidence working in a global, collaborative environment and prepare for future opportunities in IT or digital technology.

The VF EMEA Internship Program is a 12-month journey designed to develop and empower emerging talents at the start of their careers.

We are committed to unleashing your potential, so you can expect a structured learning path and rich hands-on experience , including:

• Dedicated skill-building workshops & internal consulting group project
• One day of work in-store gaining real insights about our brands
• Networking opportunities with peers and senior leadership

We cannot grant that